Hybrid Guest Services Concierge - White-Glove VIP Upsell
Job in
Henderson, Clark County, Nevada, 89077, USA
Listed on 2026-09-03
Listing for:
Mars Incorporated
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Mars Incorporated seeks a Guest Services associate to deliver white glove concierge service to Ethel M Chocolates guests, handling email, phone, or web orders and inquiries. You will upsell, resolve order issues, and maintain professional customer relations while supporting a hybrid onsite/remote schedule.
Ideal candidates have call center experience, strong communication skills, and proficiency with Salesforce/SAP, ensuring precise order processing and customer satisfaction across channels.
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