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VIP Concierge & Upsell Specialist
Job in
Henderson, Clark County, Nevada, 89077, USA
Listed on 2026-09-04
Listing for:
Mars
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management
Job Description & How to Apply Below
Mars is seeking a Guest Services Specialist to deliver white glove concierge service for Ethel M Chocolates guests. You will handle emails, calls, and web orders, provide retail store information, and support events under supervision of the Guest Services Manager.
The role emphasizes proactive upselling to Top Buyers, lead generation, and meticulous order processing in Salesforce/CRM systems. Hybrid schedule with on-site and remote days, aligned to holidays and peak periods.
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