Training Vitamin Specialist; Call Center

POSITION SUMMARY

As the TRAINING VITAMIN SPECIALIST
, you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training.

• High school diploma or GED required
• Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
• Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
• Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
• Ability to make decisions and exercise good judgment in a fast-paced structured environment
• The ability to comfortably apply consultative sales techniques
• Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
• Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
• Must be a motivated self-starter who thrives in a team-oriented environment
• A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
• Ability to successfully complete ongoing training requirements
• Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
• Must be willing to work overtime or on weekends, as the workload demands

• All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility
• Educate customers on ingredients, features, benefits and use of company products
• Document customer inquiries and actions on tracking system and/or by completing logs
• Maintain confidentiality and sensitivity in all aspects of internal and external contacts
• Manage steady volume of calls on a daily basis and prioritize follow-through
• May generate written correspondence and process document requests
• Assist in identifying issues and trends to improve overall customer service and productivity
• Identify errors promptly and determine what corrective steps may be taken to resolve errors
• Responsible for all actions/responsibilities as described in company controlled documentation for this position
• Consistently creates opportunities to promote interest in Pro Caps products and services
• Contributes to overall departmental productivity by utilizing Pro Caps procedures and techniques to increase customer interest and utilization of entire Pro Caps product line
• Perform other duties and responsibilities, as assigned

• Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment

• We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
• Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
• We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.
• Duties are performed primarily in a smoke-free environment

• Frequent sitting, standing, walking
• Able to lift up to 25 lbs.

Pro Caps Laboratories provides:

• A competitive starting rate of $22/hr
• Performance-Based Bonus: Once fully trained and actively handling calls, you may be eligible to earn a bonus in addition to your hourly pay, based on established performance metrics.
• Eligible for a discretionary company-wide bonus

• Excellent Medical, Dental & Vision Insurance $0
  *** when you qualify for the Wellness Program!
• Paid Time Off, Eight (8) Company Holidays
• 401k with 4.5% match
• 100% Company Life Coverage
• 100% Short Term Disability Coverage
• Gym Membership Fee Reimbursement
• Vitamin Allowance + Discounts
• Company-Funded HS…