Customer Care Representative

Headquartered onsite in Henderson, NV, our client is a premier, high-end confectionary and luxury snacking brand dedicated to delivering exceptional quality and white-glove customer experiences. Operating a specialized call center environment, the team prides itself on offering personalized, concierge-level support rather than traditional high-volume call processing. With an emphasis on creating memorable interactions and building lasting client relationships, this brand offers a professional, collaborative environment where top-tier customer care drives every transaction.

salary: $23.99 - $24 per hour

shift:
First

work hours: 8 AM - 8 PM

education:
High School

Your Daily Impact:
What You'll Do

• Deliver white-glove, concierge-style customer service on all inbound phone calls, email requests, voicemails, and chats for exclusive corporate gifting and luxury retail orders.
• Process detailed transactions, customer orders, order statuses, tracking requests, and refunds using integrated platforms including SAP, Salesforce, Shopify, Amazon Seller Central, and IVR systems.
• Resolve guest inquiries and order-related issues with utmost empathy, urgency, and professionalism.
• Participate in seasonal shifts, maintaining focus on driving high-end customer satisfaction

• Hands-on experience navigating IVR call center software, SAP order entry (REQUIRED), Salesforce, Shopify, Amazon Seller Central, and Microsoft Excel (including pivot tables).
• Prior customer service, sales, or administrative experience within Luxury Goods, High-End Retail, E-Commerce, Consumer Packaged Goods (CPG)
• Reliable personal transportation for daily onsite attendance in Henderson, NV

• Join an intimate, highly supportive team reporting directly to a dedicated Customer Care Manager who actively supports employee growth and internal networking.
• A required Saturday or Sunday shift will start the Black Friday 11/27/26 weekend and run through 12/20/26
• You will be assigned an 8 hour shift between (8am-8pm PST).
• $24/hr.

• SAP
• Excel
• IVR
• Shopify
• Customer Service
• Phones

• Years of experience: 2 years
• Experience level:
  Experienced

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.