Student Worker - Library Assistant II

* Completes specialized training and uses multiple library systems to accurately perform circulation and service desk functions.
* Trains, mentors, and supports new library student workers.
* Independently staffs the library service desk and provides advanced customer service support to patrons.
* Processes incoming and outgoing interlibrary loan materials using an interlibrary loan management system.
* Applies judgment and enforces library policies and procedures to resolve routine to moderately complex service issues.
* Collaborates with library faculty and staff to improve service workflows and the patron experience.
* Demonstrates initiative in managing service demands during busy periods.
* Independently prioritizes and completes assigned projects and makes decisions regarding work assignments as needed.
* Participates in library assessment processes that involve research, testing, and evaluation.
* Maintains a high level of professionalism at all times.
* Employs research techniques and data interpretation to help patrons identify and evaluate information resources.
* Assists in the creation of research guides, tutorials, or instructional materials related to library services and research skills.
* Assesses patron research needs and makes informed decisions about when to refer users to librarian consultations.
* Communicates library research practices, tools, and policies clearly and accurately to patrons.
* Must be in good academic standing and maintain a GPA of 2.0 or higher.
* Must be enrolled as a degree seeking student with a minimum of 6 credits in the current or upcoming semester at Nevada State.
* Eligibility to work in the United States without sponsorship (Nevada State does not sponsor employment-related visas).
* Customer service experience, and/or proven ability to work with the public.
* Ability to work evenings and/or weekends.
* Ability to follow oral and written instructions, learn and apply procedures.
* Ability to work independently and manage multiple duties.
* Ability to operate and troubleshoot standard office machines such as personal computers, scanners, fax machines, copiers, shredders, and calculators.
* Proficient in MS Office (Word, Excel, PowerPoint) and Canvas/Web Campus.
* Excellent communication skills and a professional demeanor.
* A minimum of one (1) year customer service experience and/or experience in the hospitality or retail sector.
* Ability to work independently with minimal supervision and take initiative in generating ideas to enhance library services.
* Detailed resume listing relevant qualifications and experience;
* Cover Letter indicating why you are a good fit for the position and Nevada State College;
* Copy of Summer or Fall schedule and proof of current GPA;
* Names and contact information of three references (you will be notified before references are contacted).Having been established in 2002, Nevada State University places a special emphasis on the advancement of a diverse and largely underserved student population. Located on a developing 512-acre campus in the foothills of Henderson, Nevada, the university emphasizes high-quality instruction, exemplary service, engaging learning experiences and innovation as a means to more efficient, effective outcomes in all corners of the campus.

With an enrollment surpassing 7,500 students, Nevada State University continues to grow as an institution of higher education.

Nevada State University has grown to offer over 60 high-demand majors and minors. Curriculum is developed based upon the needs of communities in Nevada, business and industry, and the demands of its students. Top programs include nursing, education, business administration, biology and psychology.

NSHE is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as…