Sportsbook Ticket Writer Klondike

Job Summary

WELCOME TO THE EMPIRE! William Hill U.S., America's leading sports book provider, has immediate openings at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

Reporting to the Sports book Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone feels welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

• Provide a top tier level of customer service that encourages customers to return repeatedly
• Ensure you adhere to all rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and converse with customers about them
• Work to resolve customer disputes/complaints and explore escalation to supervisor when needed
• Be a positive team member and collaborate with other team members and leadership
• Ensure that all necessary paperwork/documentation is filled out in accordance with company policy and gaming control board standards
• Other duties as assigned

• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Must have a minimum of 1 year of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• 21+ years of age or older
• Be able to pass a background check
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understanding and responsibility to adhere to all compliance requirements set by the company and Gaming Control Board

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able to write for extended periods of time; twist, bend or reach with no significant boundaries

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer.

The Company reserves the right to make changes to the job description whenever necessary.