Senior Team Manager, Trust Administration

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in‑office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

Applicants must be currently authorized to work in the United States on a full‑time basis without employer sponsorship.

The Senior Team Manager is responsible for developing and maintaining relationships with registered investment advisors, trust beneficiaries, and other interested parties for an assigned book of business consisting of large family relationships and key investment advisor relationships utilizing the Charles Schwab Trust Company of Delaware. In addition, the Senior Team Manager is responsible for the management of a Personal Trust Administrative Team.

The Senior Team Manager ensures compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

• Manage, mentor, and coach a team of Trust Officers and Senior Trust Officers to ensure trust accounts are administered in accordance with applicable laws and regulations and procedures.
• Personally administer an assigned book of complex and/or high‑touch personal trust accounts.
• Interpret legal documents to ensure that each trust in the assigned book of accounts or in the book assigned to team members is administered in accordance with the terms of each governing instrument.
• Maintain high client service levels through prompt research and response to registered investment advisors and trust beneficiaries for their assigned trusts and for escalation from members of the team.
• Prepare and present discretionary memorandums for review and approval of the Discretionary Distributions Committee and mentor team members in their preparation and presentation.
• Prepare Distribution Memorandum and/or other directed distribution documentation for review by the appropriate authorizing parties (including tax, legal, and the managing director) and mentor team members in their preparation.
• Provide notice of termination for terminating trusts to the TAC (Trust Administration Committee) and process related termination efforts, mentoring team members in their notice requirements.
• Ensure proper administration and accounting for special asset inventory in the assigned book of accounts and mentor team members in their administration and accounting efforts.
• Coordinate efforts with Schwab business partners for client research and service and recommend needed system and procedural enhancements.
• Respond to initial inquiries from Schwab advisors, third‑party contacts, and private individuals regarding both current and future trust prospects on the assigned book of accounts or upon escalation from team members.
• Perform post‑acceptance and annual administrative account reviews for assigned accounts.
• Participate in special projects as needed.
• Provide training and support to the Administrative Team in coordination with the Managing Director.

• 10+ years experience in personal trust administration.
• Bachelor’s degree or higher, CTFA preferred, or equivalent work experience.
• Strong knowledge of the principles of trust administration and practical experience in administering trusts governed by Delaware law (a plus).
• Superior organizational skills and the ability to handle multiple priorities without sacrificing quality or accuracy.
• Excellent interpersonal and communication skills and the ability to deal effectively with a variety of people.
• Highly motivated and a self‑starter.

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our hybrid work and flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and employee stock purchase plan.
• Paid time for vacation, volunteering, and a 28‑day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family‑building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.