Bilingual Pre-Approval Manager

Position Overview

The Bilingual Pre Approval Manager serves as a liaison between the organization’s internal and external clients and oversees the loan process from start to finish, aiding Cross Country Mortgage borrowers in selecting the best financial program.

• Provide customer service by communicating with borrowers to assist them in understanding loan programs, costs, and various applicable loan documents.
• Review and audit income, assets, run DU and verify credit documentation within the mortgage file to ensure loan stability.
• Review mortgage loan disclosure packages and deliver them to borrowers, including rate disclosure and re‑disclosure packages.
• Assist in managing a pipeline consisting of Conventional, FHA, VA, and USDA loans, along with 203k, Jumbo, and reverse mortgage products.
• Ensure the structure of the loan presents the best program based on the borrower’s financial circumstances.
• Review the file for any missing documentation that best supports approval.
• Communicate loan program and costs with borrowers (license required for this duty to be performed).
• Pre‑underwrite items to help support approval of the loan (paystubs, credit reports, W2’s, bank statements, court orders, etc.).
• Input feed for disclosures, present and set up the loan to best fit borrower’s needs.

• Bachelor’s degree and/or an equivalent combination of education and experience.
• 3–5 years of residential mortgage processing experience.
• Experience with Encompass LOS, preferred.
• Prior underwriting experience, a plus.
• Knowledge of RESPA guidelines and all mortgage and consumer regulations.
• Excellent math and analytics skills.
• Excellent communication skills.
• Excellent prioritization and time‑management skills to meet deadlines.
• Proficiency in DU, LP, Microsoft Outlook, and Windows.
• Fluency in Spanish and English to communicate effectively with internal and external customers, some of whom may speak only one of these languages.

Cross Country Mortgage, LLC offers a competitive compensation plan and a robust benefits package, including medical, dental, vision, 401(k), short‑term disability, an employee assistance program, and a wellness program. Cross Country Mortgage supports equal employment opportunity in hiring, development, and advancement for all qualified persons without regard to any protected characteristic as defined by federal, state, and local law.