Loan Servicing Specialist

Commercial Servicing & Participation Reporting Specialist

Location:

2651 Paseo Verde, Henderson, NV

Job Type: Full-Time

Salary Range: $20.63 - $25.79 per Hour

Job Category:
Real Estate Sales and Operations

The Commercial Servicing & Participation Reporting Specialist is responsible for the accurate servicing, reporting, and post-close administration of commercial and business loans. This role requires a strong understanding of all functions within the Loan Servicing Department, with a focus on commercial loan onboarding, quality control, participation reporting, pool sales, and merger-related loan reviews. The Specialist ensures timely and accurate processing of commercial loans, maintains data integrity, and supports both internal and external stakeholders.

Effective communication and collaboration with team members, business partners, and participating institutions are critical to success.

• Assist with the preparation and completion of month-end participation reporting and remittances, ensuring accuracy and timely delivery to participating institutions.
• Manually onboard new commercial loans, verifying complete documentation, proper system entry, and compliance with internal servicing guidelines.
• Conduct quality control (QC) on new commercial loans, reviewing loan files, documentation, and system data to ensure accuracy and compliance.
• Monitor and complete KI queues to address pending loan servicing tasks and ensure data integrity.
• Participate in merger post-loan reviews, validating transferred commercial loan data, assisting in resolving discrepancies, and supporting a smooth conversion process.
• Complete and balance commercial pool sales, reconciling transactions and ensuring proper reporting to internal and external stakeholders.
• Perform verification of commercial mortgages and participate in participant audit reviews, ensuring compliance with investor and internal standards.
• Maintain and process tax and insurance tracking on mortgages.
• Assist with preparation of amortization schedules for commercial loans, supporting servicing calculations, interest accruals, and reporting needs.
• Respond to inquiries related to commercial loan servicing, both internally and externally, providing timely and accurate information.
• Verify the accuracy of commercial loan data entered into the system, updating missing information, and applying corrections as needed.
• Post loan payments, reversals, and corrections, including complex commercial loan adjustments.
• Prepare and process payoffs, verifications, and loan discharges for commercial loans.
• Support internal teams and external business partners with servicing requests, reporting, and reconciliations.
• Cross-train in all areas of the Loan Servicing Department as directed by Management.
• Take on a leadership role within the Credit Union by supporting the mission of helping members achieve their fullest economic potential and promoting organizational success.
• Perform other duties and special projects as assigned.
• Promote CU1's core values:
  Be Great, Be Engaged, Be Open, Be Nice.

• High school diploma or equivalent; some college preferred.
• Proficient PC skills in Microsoft Office.
• Excellent verbal and written communication skills.
• Good organizational and time management skills.
• Ability to multi-task with accuracy.
• Loan servicing experience preferred.

• Get paid for NOT working 14 holidays each year.
• Paid Time Off (PTO) begins accruing day one of employment.
• Tuition reimbursement for approved courses (after 90 days).
• Free Employee Assistance Program (EAP).
• Livongo Diabetes Management Program.
• Career growth opportunities; the philosophy is to promote from within whenever possible.
• Medical PPO insurance.
• High Deductible Health Plan (HDHP) and Health Savings Account (HSA).
• Dental and vision insurance.
• Life, AD&D, short and long-term disability insurance (100% company paid).
• 401(k) retirement and profit-sharing plan (must be 20 years old).
• 401(k) matching.
• Free Teledoc 24/7 Physician Services.
• Pet Insurance.
• Paid Family Medical Leave (When FMLA eligible).
• Exclusive interest rate reduction for qualifying loan products.