Communications Operator

Overview

The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Communications Operator I in the Police Department. The eligibility list may be utilized to fill vacancies for this classification for up to six (6) months or up to one (1) year, depending on employment status.

Under direct supervision, you will receive requests for emergency services and dispatch law enforcement, fire, and emergency medical services via radio, and perform related duties as required.

Full‑time non‑probationary employees who successfully complete the assessment process will be placed on an eligibility list to fill vacancies for up to six (6) months. Probationary full‑time, part‑time, temporary employees, and external candidates who successfully complete the testing process will be placed on a separate list for up to one (1) year.

Must be willing to work rotating shifts, including graveyard, evenings, weekends, and holidays.

Work is conducted in the Communications Center of the City of Henderson Police Department. Incumbents work within a noisy and confined area with radio traffic, ringing telephones, and simultaneous conversations. Calls come from persons in emergency or non‑emergency situations who may be hysterical, frightened, or angry.

The City of Henderson provides an extensive training program: up to fourteen (14) weeks of classroom academy (lecture and hands‑on simulator training on all Communication Center computer systems) followed by on‑the‑job training with certified trainers for a minimum of six (6) months. The City also provides and pays for Emergency Medical Dispatch (EMD) and Cardiac Pulmonary Resuscitation (CPR) certifications.

• External candidates, probationary full‑time, part‑time, and temporary City of Henderson employees will start at the first step of the salary range, if selected.
• Paid leave and holidays.
• Comprehensive benefits package for all full‑time, regular Teamsters‑represented employees, including medical, dental, vision, prescription drug, basic life and AD&D insurance, long‑term disability, employee assistance program, retirement benefits (Nevada PERS, Retirement Health Savings Account, deferred compensation plans 457(b) and 401(a)), voluntary benefits (pet insurance, auto/home insurance, voluntary life insurance, 529 college savings plan), public service loan forgiveness, tuition and certification reimbursement, and more.

• High school diploma or equivalent.
• One (1) year of experience in public contact work receiving and referring information.
• Proficiency in keyboarding: at least 55 net words per minute.
• Must obtain Medical Priority Dispatch System and CPR certifications within the first year of employment and maintain them as a condition of continued employment.
• Must pass a nationwide fingerprint‑based record check, as well as a wants/warrants check.
• Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified annually; maintain certifications as a condition of continued employment.
• Desirable:
  Experience in emergency dispatch, a call center, or a closely related field.
• Desirable:
  Previous training and experience as an emergency dispatcher for public safety and medical operations.
• Desirable: Ability to speak Spanish fluently.

1) Completed Employment Application.