Special Events Representative - On Call

Overview

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.  

to discover how we empower team members to grow, thrive, and advance in their careers.

• Use of computer to redeem gifts for our guests.
• Ability to use a “cutting tool” provided by the company to open large amounts of boxes each gift day.
• Ability to lift up to 20 pounds on an ongoing basis during the gift day.
• Safety awareness is paramount by assisting to keep areas clean of debris and clutter. Also by adhering to basic rules of safety when lifting and when using company equipment.
• Ability to present Forbes 5 star guest service and interactions with both guests and other team members while working in a fast-paced environment.
• Ability to stand on feet for the duration of an up to 8-hour shift.
• Move boxes from one location to another by carrying, use of a hand truck or cart throughout the shift.
• After on the job training, assist at events such as Bingo, Concerts and Tournaments.
• Set-up of event areas prior to and at the end of the Concert, Bingo or tournament (could include tablecloths, chairs, cushions, etc.).
• Assist with ticket “Will Call” and ticket distribution.
• Assist with “ushering” guests to their seats and provide information to concert guests.
• Provide basic administrative assistance when asked.
• Must be able to work in inclement weather.
• Must be available to work both early and late shifts Monday thru Sunday.
• Must work a minimum of 5 shifts per month is required. 3 or more shifts worked must be late shift.
• Must have ability to access schedule online.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Keeps work area clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Maintains strict confidentiality in all departmental and company matters.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or GED required;
• A minimum of 1 year experience in customer service.
• Ability to present self in a professional, pleasant, confident and well groomed manner. Ability to work with the public and diverse departments. Ability to read, write and communicate verbally in English. Moderate computer skills required.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in…