Front Desk Agent - Part Time

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Additional responsibilities may be assigned as needed:

• Responsible for sign-in and sign-out of individual bank
• Check guests in upon arrival
• Collect appropriate cash and/or credit card payment
• Post room charges, paid outs, and corrections
• Check guests out upon departure
• Balance postings at the end of shift
• Prepare accurate and complete cash turn-in sheet
• Maintain informational records for marketing purposes
• Prepare reports as requested
• Provide courteous and friendly service to all staff and guests

• Must be at least 18 years of age
• Six months to one year of computer experience required
• Experience with LMS preferred
• High school diploma or GED
• Excellent communication skills
• Ability to operate Front Desk System, calculator, and keyboard at 35 wpm
• Full understanding of company and departmental rules, regulations, policies, and procedures
• Ability to read, write, and communicate effectively in English
• Ability to perform basic math functions
• Skilled in building and maintaining effective working relationships with staff and guests
• General computer proficiency with Microsoft Word, Excel, and Outlook

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in fast-paced or fast‑paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies, procedures, and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information

• Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations

• Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
• Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
• Visual acuity required, including close vision, color differentiation, and peripheral awareness
• Ability to lift and move:
  • Up to 10 lbs regularly
  • Up to 30 lbs frequently
  • Up to 50 lbs occasionally (with assistance or equipment as…