Valet - Transportation Agent On Call

Introduction

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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Greet guests upon arrival and departure, opening doors and offering a warm, professional welcome.
• Safely park, retrieve, and maneuver guest vehicles in accordance with company policies and safety standards.
• Coordinate with the Bell Desk to ensure seamless guest service and timely assistance.
• Provide bell service, including luggage delivery to and from guest rooms.
• Operate and maintain knowledge of the valet ticketing and keyboard systems.
• Deliver guest items such as sundries, mail, packages, laundry, and other requests promptly and accurately.
• Transport guests to and from the airport or other designated locations as needed.
• Assist with room changes and deliver pre-registration keys for overnight bus groups.
• Support the Front Desk by checking in turnaround bus drivers and overnight groups when required.
• Provide assistance with room "Q" requests and demonstrate the use of the Saflok Key System to guests.
• Respond to guest vehicle jump-start requests, ensuring a signed release form is obtained prior to service.
• Share information about hotel facilities and services to enhance the guest experience.
• Maintain a courteous and professional demeanor with all guests and team members.

• Must be at least 21 years of age
• High School Diploma or GED
• Previous experience in valet parking, bell service, or baggage handling is strongly preferred
• Excellent verbal and written communication skills, with the ability to interact professionally and courteously with guests and team members.
• Comprehensive understanding of company and departmental policies, procedures, rules, and regulations.
• Proficiency in reading, writing, and speaking English to ensure clear communication and accurate documentation.
• Basic mathematical skills for handling routine calculations and operational tasks.
• Strong interpersonal skills with the ability to build and maintain effective working relationships across all levels of staff and with guests.
• Ability to operate a wide range of vehicles, including those with manual transmissions, safely and efficiently.
• Dependable, detail-oriented, and capable of working independently or as part of a team in a fast-paced environment.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations…