IT Site Liaison

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This Site Liaison role is responsible for the provision of quality IT support services for the company’s IT infrastructure with emphasis on customer service and satisfaction. The position serves as the site’s primary IT contact and liaison between local plant personnel and the PCC Metals Group IT Organization.

• Responsible for the daily monitoring, maintenance, and availability of computer hardware on site.
• Builds and installs personal computers, software, and peripheral equipment.
• Assist with network, server and VoIP telecommunication support as needed.
• Works with the Compliance Team to ensure all equipment is maintained and compliant.
• Strives to promptly resolve technical support issues and address user questions and requests at the instruction of the IT Service Desk.
• Facilitates problem resolution by reviewing ticket assignments, gathering additional information, updating tickets, proactively providing status to customers, and driving the ticket resolution process.
• Enforces IT policies, procedures, and standards, including systems security, to ensure conformity with all information systems and company objectives.
• Acts as a key escalation point for critical IT problems and customer complaints.
• Builds relationships with customers and strives to understand their problems and needs.
• Maintains effective communication with the IT Service Desk and the IT organization.
• Provide best effort support for associated home grown and plant engineering systems.

• Point of contact for outside vendors, contractors and consultants.
• Provision of ‘after‑hours’ support when it’s required.
• Be part of the ‘after hours’ on‑call rotation as required.
• Be available to travel and work at other PCC locations when required.
• Stay abreast of new technologies, strategies, and services related to areas of responsibility.
• Responsible for local inventory tracking and hardware/software storage and deployment.

• Broad understanding of Microsoft client / server systems, networking, Microsoft Windows Operating Systems, and Microsoft Office productivity tools.
• Excellent customer service, telephone etiquette, and interpersonal skills.
• Strong troubleshooting skills.
• Excellent organizational and time management skills.
• Strong oral and written communications skills (technical and non‑technical).
• Ability to work productively either independently or in a collaborative team environment.
• Ability to solve problems independently, quickly, and completely and to communicate and present to diverse types of audiences (management, teammates, users, vendors, and other staff).
• Capable of managing small projects and problem resolution in a cross‑functional environment.
• Ability to demonstrate and maintain a high level of initiative, motivation, drive, goal orientation, and positive morale.

• Associate or Bachelor’s degree in Computer Science, Business or a related discipline; equivalent experience acceptable.
• 2+ years of analytical job experience in an Information Technology organization.
• 2+ years of systems administration or technical support experience.
• Experience with Incident Management ticketing systems is desirable.
• SAP experience is desirable.

Entry level

Full‑time

Information Technology

Aviation & Aerospace