Print & Digital Production Support Specialist

Do you love helping people, proving solutions, and working in a fast-moving, hands-on environment? Are you energized by deadlines, systems, and seeing a project go from digital file to finished printed product? LPi is looking for a highly motivated, tech-savvy Customer Service professional who thrives in a print production environment and has a strong aptitude for database processing, file management, and digital publishing tools.

As a Print & Digital Production Support Specialist, you will act as the bridge between our customers and our printing operation.

• Deliver professional, friendly, and efficient support via phone and email related to publication creation, file submission, printing, and delivery.
• Train and support customers on desktop publishing tools and file transmission processes.
• Review, monitor, and manage incoming publication files to ensure they meet print and production standards.
• Identify and troubleshoot file, formatting, and transmission issues, and clearly explain solutions to customers.
• Maintain and update customer records, database information, and call logs with accuracy.
• Run and interpret reports related to file status, invoicing, deadlines, and production timelines.
• Coordinate with printing and shipping teams to manage deadlines, reprints, and delivery schedules.
• Assist with shipping changes, contact updates, and service requests.
• Conduct welcome calls with new customers and verify account information.
• Provide pricing and lead-time information for printed products.
• Create and update customer training materials.
• Proactively follow up on late or missing files.
• Participate in continuous improvement initiatives and cross-department collaboration.

You are:

• Highly motivated, energetic, and take ownership of your work.
• Comfortable working in a deadline-driven, production-focused environment.
• Naturally curious about systems, databases, and how things work.
• Confident working with digital files, software tools, and structured processes.
• Calm under pressure and solution-oriented when issues arise.
• Passionate about helping customers succeed.
• You don’t just “answer questions.” You guide, troubleshoot, and make things better.

• Strong customer service, communication, and problem-solving skills.
• Experience or aptitude in working with databases, file processing systems, or structured digital platforms.
• Knowledge of desktop publishing software:
  • Canva preferred
  • MS Publisher
  • InDesign ( a plus)
• Experience with Adobe Acrobat Pro and document management tools.
• Comfort working in Windows environments (Mac experience is a plus).
• Strong attention to detail and quality standards.
• Ability to learn new software and technical processes quickly.
• Strong organization and multitasking skills.
• Flexibility to work occasional evenings and Saturdays.
• Ability to thrive in a fast-paced, collaborative, production-oriented environment.

• Hourly pay: $20–$24/hour, depending on experience
• All-Employee Bonus: up to $2,000
• Comprehensive onboarding and ongoing development
• Medical, Dental, and Vision Insurance
• Dependent Care FSA
• Company-paid Short-Term Disability and Life Insurance
• Paid Parental Leave
• 401(k) with company match
• Paid vacation, holidays, and your birthday off
• Paid Community Service Hours and Matching Donation Program

We are an equal opportunity employer