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IT Service Desk Manager - Tier 3
Job in
Henderson, Clark County, Nevada, 89077, USA
Listed on 2026-08-24
Listing for:
Green Valley Grocery
Full Time
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Green Valley Grocery seeks an IT Service Desk Manager to lead a 24/7 help desk supporting store, corporate, and field operations nationwide. You will oversee service desk staff across multiple locations and act as Tier 3 escalation for complex incidents, ensuring timely, professional support of Windows devices, POS systems, and network components.
Reporting to the VP of Information Technology, you will develop procedures, measure SLA performance, coordinate with vendors, and drive service
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