Sales & Operations Manager

Location: Henderson, NV

Employment Type: Full-Time

Compensation: $100,000 + bonus

• Oversee all aspects of daily operations at a busy service location — team management, scheduling, floor presence, and delivery standards
• Take ownership of the location's sales results, setting clear expectations and ensuring your team is consistently moving toward revenue objectives
• Build and maintain a culture of accountability through hands‑on coaching, honest feedback, and consistent follow‑through
• Create member interactions that are seamless and professional, while staying alert to opportunities to deepen relationships and drive revenue
• Own your location's performance metrics — sales, conversion, quality, and efficiency — and make data‑informed decisions from them
• Spot problems before they become patterns and resolve them with directness and a clear plan

• 10+ years managing teams in fast‑paced, service‑oriented settings, with a background that bridges operations and sales
• A verifiable history of meeting and beating sales targets — you have the numbers and the story behind them
• Proven ability to manage and be accountable to KPIs across both the commercial and operational sides of a business
• Experience in hospitality, premium retail, or high‑end service operations is an advantage — especially where the member or guest experience was the primary measure of success
• A track record of difficult performance conversations handled well, with real outcomes on the other side
• Someone who moves toward problems, not away from them — and follows through until they're resolved

• $100,000+ annually plus bonus incentives
• 90% employer‑paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one + 10 paid holidays

Serenity is a technology‑driven company delivering advanced, evidence‑based solutions for members who want better outcomes. We hold our service locations to a high standard — and the managers who lead them are what makes that standard real. We hire people who know that running a great operation and growing revenue aren't competing priorities. If you've built a career where both mattered and you have the results to prove it, we'd like to meet you.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.