Community Manager

Position: Community Manager - 106
SCOPE:

Under the direction of the Regional Manager, the primary function of the Community Manager is providing competent and effective leadership which will ensure the growth and success of both the community as well as employees. The Community Manager is responsible for all phases of the operation of the Property, including but not limited to; general administration, maintenance, leasing, resident relations, collection of rents, cleanup of violations and oversight of all personnel and resources and adherence to all applicable fair housing laws governing real estate sales, leasing and management maintenance service.

RESPONSIBILITIES:

Maximizes the overall operating performance and return on investment by managing occupancy, delinquency, violations and curb appeal/maintenance of the community infrastructure

Performs weekly property visits to evaluate compliance with community policies regarding parking, curb appeal, pets, and property maintenance

Ensures that all rents are collected by months end and handles delinquent accounts

Responsible for hiring, onboarding, training and performance management of Maintenance Technicians and Assistant Community Managers of the property

Accountable for labor and operational budget development and performance; prepares budget for labor and operational cost, manages labor and operational cost to ensure compliance with budget

Ensures that all policies, rules and procedures are followed by community residents, visitors, vendors and employees

Conducts direct sales and marketing activities including maintenance of up-to-date sales materials, home flyers, banners and promotions posted and available to potential buyers; ensuring homes for sale are posted on appropriate sites such as Craigs list, Facebook and other sites; follows-up on lead management; processes and completes all sales paperwork

Manages new home inventory as appropriate to protect the value of the asset through proper set-up, inspections, title, utilities etc. until sale is complete

Other responsibilities deemed necessary by supervisor.

QUALIFICATIONS:

High School diploma Equivalent is required, College degree preferred3 years of related management experience in retail, hospitality or property management preferred

Demonstrated leadership, guidance and ability to delegate priority tasks

Experience with budget development and monitoring and financial management and analysis

Moderate proficiency in office productivity software; knowledge of rent management software preferred

Ability to understand and apply company policies, local, state and federal regulations regarding facility management and fair housing.

Bilingual in English/Spanish, preferred.

FLSA CLASS:
Exempt

REPORTS TO:

Regional Manager

SUPERVISORY RESPONSIBILITIES:

Directly supervises Maintenance Technicians and/or ACMBUSINESS FUNCTION:
Communities, Regional SHORT CODE: COMMMNGRPOSITION CLASS:
Administrative COMPENSATION: (Based on experience) plus sales commission

All Full-Time employees are eligible for insurance, vacation, sick and holiday pay after 90 days.

COMPETENCIES:

Treats everyone with respect, compassion and kindness – Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other’s ideas. Acts with empathy and focus, while able to resolve problems.

Demonstrate integrity, transparency and doing things the right way – Makes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins.

Collaboration and team work – Involve key stakeholders in decision making. This includes developing and maintaining positive work relationships. Enhances the level of mutual cooperation. Actively participates in team-oriented objectives and activities. Focuses on team success, over individual.

Solves problems and is transparent about outcomes – Champions…