Manager, Operations

Essential Responsibilities

• Manage and drive overall performance of direct reports through leadership and development.
• Hire and develop the management team and first level supervisors to create a leadership succession plan in the Facility.
• Drive health and safety initiatives.
• Implement and maintain policy and procedures relating to inventory control, including ensuring the accuracy of warehouse inventory and analyzing poor products.
• Ensure that division is in compliance with government policies.
• Audit receiving and stocking procedures to ensure that policies are followed.
• Responsible for employee development through training on policy and procedures.
• Create a cohesive organization by keeping lines of communication open.
• Recognize signs of operational problems and provide detailed action steps required of DC management to correct them.
• Monitor to ensure that the cycle count and count back program is executed as designed in partnership with the Finance team.
• Ensure product rotation standards are maintained/FIFO management/inventory storage.
• Elevate variances to established procedures to warehouse management immediately.
• Validate the accuracy of product transferred from facility to facility.
• Ensure accurate and timely reconciliations occur.
• Oversee the release of products to vendors, other DC’s, and corporate locations, including inventory accuracy, correct paperwork, and efficient loading.
• Ensure all paperwork associated with each job function in the DC is accurate and timely.
• Research and resolve all discrepancies noted.
• Confirm OS&D is kept up with and processed timely.
• Handle requests from procurement, other facilities and corporate.
• Provide ongoing training to Inventory Control staff.
• Perform other duties as assigned.

• Hire and train Leadership staff.
• Oversee the job assignments and activities of multi-department staff.
• Collaborate with warehouse managers to provide performance evaluations that are timely and constructive.

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times.

• Communication — Demonstrates excellent verbal, written, and listening communication skills. Clear expression of ideas in writing and in good grammatical form. Has the ability to actively listen and provide feedback to others.
• Conflict Resolution — Ability to resolve conflicts/disagreements in such a way to promote a win-win situation with the parties involved. Sensitive to the feelings of others as resolutions are collectively developed.
• Leadership — Possesses a genuine intent to foster the learning and development of work group members while promoting the creation of a high-performance team. Able to lead work group toward an objective or goal while encouraging and empowering the work group to make decisions regarding flow of work through specified area. Provides direction to ensure requirements are consistently met. Motivates work group towards goal achievement.
• Lean & Six Sigma — Drive continuous process improvement utilizing LEAN and Six Sigma methodologies in the areas of cost, service, accuracy and productivity while driving employee engagement.
• Accountability — Drive accountability at all levels of the DC. Partner cross-functionally to ensure inventory is available and product is shipped to customer specifications. Supports Facility initiatives aimed at improving processes, driving consistencies and ensuring best practices are shared.
• Technical — Demonstrates an understanding of the order fulfillment process, facility policies and procedures, and intermediate PC skills:
  Microsoft Word, Excel, PowerPoint, and MS Outlook. Demonstrates ability to learn and understand warehouse systems such as SAP, WCS, Red Prairie, Tran Man, Laser Print, etc.
• Coaching/Counseling — Develop a positive working environment promoting open and honest communications and trust among work group members. Provides continuous feedback and counsels work group members where deviations exist. Partners with union leadership to work through employee issues.
• Problem Solving — Ability to understand a situation by breaking it apart into smaller pieces, organizing…