Manager of Case Management

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We are currently offering a $10,000 sign on bonus for external candidates!

This position has accountability and oversight the NV Medical Management Command Center RN case Manager functions. Medical Management includes observation level patients, acute long-term level patients and the development of plans of care to for transitions of care s positions is responsible for the daily operations of medical management case managers in the assigned facilities. Collection and oversight of documentation and safety of RN decisions cation and training is an integral part of this position to promote patient care.

As a manager lead IDT meetings, participate in taskforces and ensures coverage at large volume hospitals and high risk patients. There is direct responsibility for the development and maintainence of metric performance for the assigned areas of the position.

Primary responsibility for case management includes discharge planning, improved transitions of care, and utilization management of long length hospitalized health plan members. Ensure members receive quality medical care in the most appropriate setting. Performs the following on a daily basis;
1) assurance of staffing higher volume hospitals and focusing the case managers on the standard work of command center;
2) Productivity of case management teams;
3) Audit standard work
4) Produce daily, weekly and monthly operational metrics for the command center and
5) refocus team members on the tactics of the command center with report progress to the Sr. Medical Director

Primary Responsibilities:

• Ensure the team provides appropriate education, training, support and resources to all staff so that all compliance and customer service standards are met including the appropriateness of decision making, timeliness and completeness of all requests
• Provide support to the team to allow for growth and development and encourage the team to think "out of the box" for solutions
• Identify barriers so that staff can maintain high productivity and high levels of morale
• Ensure coordination between other internal departments as well as external companies as appropriate
• Develop work plans and educational plans to best manage the day-to-day functions of multidisciplinary departments
• Independently manage work flows including orientation, standard work and report concerns to the director
• Collaborates on decisions to promote teamwork
• Collaboration with Sr. Medical Director and V.P.
• Promote LEAN work cycles for performance enhancement
• Provides input to leadership to enhance process flows and efficiencies while addressing initiatives, goals, and mission
• Other duties as assigned in medical management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma and/or equivalent
• Active unrestricted Nevada RN license
• Obtain CCM certification within 2+ years of employment
• Valid Nevada driver's license and maintain personal auto insurance coverage
• 1+ years of related professional experience in managed care environment
• 1+ years related supervisory/management experience
• Solid knowledge of regulatory requirements, competent in case management business as well as clinical arenas
• Solid technology skills and excellent interpersonal skills
• Proven ability to negotiate and arbitrate without difficulty
• Proven ability to supervise multiple levels of people
• Critical Thinking:
  Proven ability to integrate guidelines/tools to negotiate most effective plan of care

Preferred Qualification:

• Bachelor's degree

Working Conditions:

• Work completed in acute hospital and/or sub-acute and/or Inpatient Rehabilitation setting or office to promote command center management

• Driving up to one hour per day.

Competencies for High Performers:

• Participation in departmental projects assigned by…