Practice Manager - Retail

parental leave, paid time off, sick time, 401(k), profit sharing

At Henderson, we're about more than just buildings
We're about the people, experiences, and longevity of a building. We're a company of problem-solvers and innovators known for our technical excellence and ability to provide come up with out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life - and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue.

We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We've always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential - both as professionals and individuals. Together, we provide dream up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours.

Take a peek into what makes us different here:

The Practice Manager supervises production staff executing the work of the practice, including assigning project responsibilities, managing work performance, guiding employee development efforts, and fostering positive employee engagement. The Practice Manager informs employment needs and decisions for production staff within the practice. The Practice Manager maintains production systems, standards, and processes that meet client needs and contributes to strong client relationships and development opportunities.

This role is highly matrixed and may include accountabilities to all members of the Sector Leadership team for their sector. This position may be a part-time or full-time role based on the needs of the practice.

Operations

• Assists the Practice Director to align resources appropriately with projects to maximize labor efficiency and prioritize client expectations.
• Provides feedback to Practice Director and Sector Operations Director regarding staffing and client needs to inform hiring decisions and/or improvement efforts.
• Serves as hiring manager for the practice leading interviews for production staff and project managers.
• Supervises production staff in project execution and client service to ensure consistency in service delivery across projects.
• Manages employee performance and operational needs, as necessary - e.g., evaluations, employee development, discipline, timesheets.
• Other duties as assigned.

Employee Engagement & Teamwork

• Practices effective employee relations and personnel management within the practice.
• Teams with technical managers to align appropriate training, development, and mentoring of talent.
• Communicates opportunities and gaps in employee development to practice and sector leadership.
• Collaborates with organizational, sector, practice, and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives.

Client Experience

• Manages client relationships, especially within their geographical region, as requested by Practice Director.
• May serve as a strategic client contact within local geographic region for assigned practice and/or for other practices building a new regional presence.
• Maintains knowledge and presence within the industry to contribute to project pursuits.
• Assists Practice Director and marketing staff to generate proposals and determine a profitable fee structure that aligns with the practice strategy.

Project Management

• Ensures that production of drawings, specifications, reports and analyses meet scope, schedule, cost and quality requirements and practice trends.
• Serves as Project Manager for critical clients and projects within the practice, as needed.

Communication

• Keeps others well informed and prioritizes audiences, accuracy, and timeliness.
• Facilitates an efficient, consistent workflow and exchange of information.
• Adjusts communication based on needs and make-up of audience.

Integrity

• Leads by example, challenges assumptions, and creates candid feedback loops.
• Aligns personal actions and words, extends and receives trust, and upholds commitments.
• Maintains the confidence of clients and colleagues, especially when handling sensitive…