Associate Supervisor

Associate Manager

Green Drop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about Green Drop® at

The Green Drop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions:

• Train and coach the Associate Manager in Training role, new team members, as well as existing team members on all company policies and procedures
• Responsible for actively engaging in the field with direct oversight to 20 to 30 sites on a regular basis
• Responsible for all direct report functionality of an Area Manager which includes hiring, coaching, counseling, firing duties, tracking time, and any other people management/development needs
• Support Area Manager by reviewing applications, conducting interviews, selection of talent, and completing onboarding activities
• Manage supplies, assets, and all maintenance requests at each site
• Ensures timely requests of all pickups are communicated
• Independently and collaboratively interacts with donors while exercising good judgment, maintaining a positive and optimistic disposition, and demonstrating a successful customer focused mindset
• Able to work independently without supervision and hold a high level of integrity and independent decision making
• Builds a culture of customer service by providing donors with friendly, helpful, and efficient service in every interaction i.e., impeccable donor/customer interactions, appropriately representing the Green Drop brand while in uniform
• Assists donors and truck drivers with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company's nonprofit relationship; and invites donors to "come back again" and to encourage their family and friends to do the same
• Work efficiently and call for additional assistance as needed
• Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines
• Takes responsibility for reporting any hazard or injury to management
• Wear tablet holder while recording donor information in company iPad
• Continuously organize donations in the stock room throughout the shift
• Complete and send daily and weekly supply needs to the Area Manager
• Other duties assigned by manager

Required

Knowledge, Skills and Abilities:

• Ability to lead and manage effective teams and lead within a team environment
• Demonstrate customer service skills
• Ability to identify problems and recommend solutions
• Attention to cleanliness, organization and detail
• Reliable transportation and commitment to attendance and punctuality
• Honesty and integrity
• Ability to communicate orally and in writing and possess excellent verbal and written communication skills
• Ability to set priorities, meet deadlines and multi-task with minimal supervision
• Ability to work independently or as part of a team
• Ability to maintain confidentiality of all information
• Basic math skills
• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Willing and able to work a flexible schedule as position dictates
• Satisfactory pass physical and background exams
• Clean driving record
• Ability to work within Saver's culture

Minimum Required Education, Training and

Experience:

• High school degree or equivalent
• Minimum of 2 years in a supervisory customer service role leading 10 or more team members

Physical Requirements:

• Reaching overhead 30% of time
• Pushing and pulling 65% of time
• Standing 100% of time
• Bending and…