Retreat Director ​/Sales Manager

Join the Team at Massage Heights

Elevate the Lives of the People we Touch.

We're looking for a leader who is passionate about developing people, achieving results, and creating exceptional guest experiences. Become part of the Massage Heights team and inspire, develop, and lead a high-performing retreat dedicated to helping every Member and guest live a healthier, more balanced life.

Personal and Career Development

Comprehensive Leadership Training

Stunning Retreats

Massage Heights Family Fund

Employee Discounts

Digital Work Environment

Competitive salary with bonus opportunities

Full-time position

Ability to work weekends, evenings, and holidays

Seeking a Retreat Director who reports directly to the franchise owner and leads the daily operations of the retreat. This leadership role is responsible for driving membership growth, developing a high-performing team, delivering exceptional guest experiences, and achieving operational excellence.

Recruit, hire, train, develop and retain employees

Drive Revenue and profitability through operational excellence and inventory management

Directly supervise and be accountable for all aspects of retreat operations

Create and manage team member schedules for optimal retreat performance

Lead the team in upholding Massage Heights brand standards and values

Drive membership sales, conversion, and retention

Develop and coach a high-performing team

Participate in all corporate initiatives including monthly calls, training, and other cultural programs

Maintain operational standards in accordance with Massage Heights policies and procedures

Set performance goals and create action plans to achieve results

Execute local marketing initiatives to generate new leads

Deliver exceptional guest experiences by resolving concerns and building lasting member relationships

Minimum 2 years of membership-based service and/or retail management experience

Experience leading and developing hourly teams

Self-starter with strong leadership, organizational, communication, and interpersonal skills

Working knowledge of labor and employment laws

Experience in training, coaching, and conflict resolution

Ability to build and sustain a positive, accountable team culture

Proficient with Microsoft Office and business software systems

Basic business math skills

Experience managing budgets and P & L performance

Practical knowledge of Zenoti or similar Spa POS management software systems

Understanding membership-based spa, massage, or wellness operations

Experience working in a franchise environment

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.

Loyal

Authentic

Passionate

Diligent

Compensation: $52,000.00 - $58,000.00 per year