Quality Assurance Associate

Job Category: Client Experience and Customer Service

Requisition Number: QUALI
002028

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• Full‑Time
• On‑site

Showing 1 location

Title: Quality Assurance Associate

Salary: $50,700 and eligible for overtime

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.

About the Role

The Quality Assurance (QA) Associate is responsible for reviewing and evaluating remote proctoring sessions to ensure compliance with established policies, procedures, security standards, and client requirements. This individual contributor role focuses on accurately scoring quality evaluations, documenting findings, identifying trends, and supporting operational excellence through objective quality assessments. The QA Associate does not supervise employees or provide performance management but serves as a critical resource for quality monitoring and reporting.

Role Responsibilities

• Review recorded remote proctoring sessions and related activities for quality and compliance.
• Complete quality evaluations using established scorecards and audit criteria.
• Accurately document findings, observations, and quality scores within required service levels.
• Identify policy violations, procedural deviations, and security concerns.
• Maintain consistency and objectivity when applying quality standards.
• Generate and maintain audit records and quality reports.
• Escalate significant compliance or security concerns to leadership.
• Participate in calibration sessions to ensure scoring consistency across reviewers.
• Analyze quality data and identify recurring trends or operational risks.
• Support continuous improvement initiatives through quality insights and reporting.
• Maintain confidentiality of candidate, client, and company information.
• Meet established productivity and quality review targets.

Knowledge, Skills and Experience Requirements

• 2+ years of experience in Quality Assurance, Auditing, Compliance, Operations, Customer Support, Testing Services, or a related field.
• Strong attention to detail and analytical skills.
• Excellent written communication and documentation abilities.
• Ability to interpret and apply policies consistently.
• Proficiency with Microsoft Excel, Word, and quality management systems. Sharp attention to detail
• Strong analytical and problem-solving skills
• Great team player with the ability to work with minimal supervision

Preferred Skills

• Experience in remote proctoring, online testing, or educational technology.
• Experience reviewing recorded interactions or conducting compliance audits.
• Familiarity with quality scorecards and performance evaluation methodologies.

Education and Experience

• High School Diploma or equivalent.

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well‑being, your future, and your sense of purpose:

• Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
• Generous Time Off:
  Enhanced paid time off/annual leave policies
• Health & Wellbeing Coverage:
  Medical insurance tailored to your region, plus:
• US:
  Dental, vision, life, and short‑term disability insurance
• Flexible Spending Accounts (US)
• Employee Assistance Program (EAP):
  Confidential support whenever you need it
• Work‑Life Balance:
  We understand life happens outside of work, and we fully support flexibility
• Wellness Culture:
  Regular global wellness initiatives to help you stay healthy and inspired
• Future Planning:
  Tools and support to help you grow personally and professionally
• Giving Back:
  Enjoy a Volunteer Day each year and opportunities to support our communities and industry

At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well‑being, we’d love to hear from you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.