Customer Care QA Analyst: Elevate Call Quality & Coaching
Job in
Henderson, Clark County, Nevada, 89077, USA
Listed on 2026-08-30
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-30
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Socket.dev in Henderson, NV, United States, is seeking a Customer Care Quality Assurance Analyst to uphold the highest standards in contact center operations. You will regularly evaluate CCR calls, score performance, and identify opportunities to raise customer satisfaction.
Role requires strong QA methods, data analysis, and the ability to coach agents with constructive feedback. Collaboration with Operations, Disputes, and Training ensures alignment with company goals.
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