Part Time Floor Leader - Green Valley

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will work with fellow leaders to ensure every aspect of the store is performing at a high level, delivering an exceptional customer experience, maintaining a motivated staff, and achieving operational excellence.

Your day-to-day will be on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a productive and enjoyable work environment that results in happy customers and employees. The Floor Leader role is about making a positive impact in every store you serve.

• Driving Sales: Utilize the Store Force dashboard results to coach the sales team, adjust the shop floor structure to meet and exceed sales goals, take ownership of results, grow the contribution of your segments to the store’s overall sales, and celebrate sales achievements with your team.
• Customer
  
  Experience:
  
  Deliver a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals to drive customer loyalty and a positive store reputation.
• Building the Brand: Educate customers on Lush brand values and articulate our position on Fight Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in-store and through community engagement and traffic-driving initiatives.
• Product Passion: Increase the depth of product knowledge through continuous learning and make informed product recommendations for every need.

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, own your development, assess performance, and seek feedback and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and active listening to team perspectives related to DEIB. Promote a sense of belonging by fostering teamwork, collaboration, and recognition of each employee’s unique contributions.

• Cash Handling and Store Opening/Closing: Manage cash handling, customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store. As required at your location, take deposits to the bank.
• Time and Attendance: Set an example with attendance and punctuality, monitor employee breaks, review daily communications, and ensure the team is informed and prepared for shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train the team on inventory best practices and fresh standards, support inventory tasks, and use Visual Merchandising guidelines to adjust product displays based on sales.
• Policies and Procedures: Ensure store compliance with company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Required:

• Minimum 1 year of experience in customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service operations
• Ability to thrive in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Green Valley Pay

$16.50 - $16.50 USD

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