Assistant General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team to develop top sales specialists, drive sales targets, and manage store merchandising and financials. You’ll create an outstanding in-store experience that makes customers feel good about our brand and solutions—and help them choose our wireless products and services.

Are you someone who thrives in a competitive atmosphere while having fun with your team? If so, you’ll fit right in. If you enjoy helping others grow to their full potential and consistently delivering results, Victra is the place for you. Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
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• Lead your team by resolving customer issues and assisting with customer transactions.
• Take direction from the store leader on day-to-day operations.
• Set and share daily/weekly/monthly goals with the sales teams.
• Provide your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identify selling-skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations – analyze staffing needs, report financial and sales data, handle cash, meet compliance, and open trouble tickets with Facilities/Network/IT as needed to ensure store uptime.
• Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Collective responsibility for attaining store targets daily/weekly/monthly.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Benefits are subject to plan documents and policy terms.

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $14.00 plus uncapped commission.

You thrive in a sales environment and enjoy sharing energy with a team you can develop and motivate. You set the bar high for achieving goals and know how to motivate others to help you reach them. You’re open to new ideas, relate well with diverse people, and are attuned to others’ needs to ensure they perform at their best. You know you’ve succeeded when your team is delivering.

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, peak periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods of time

All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of NHU. Various online and computer-based training will be required throughout employment with Victra.

You will be required to take a pre-hire assessment. It takes 20 minutes or less to complete. If selected to move forward, a recruiter or hiring manager will reach out with more information.

We’re proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.