Assistant Manager - District at Green Valley

Position Overview

Assistant Manager – 40 hours per week.

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

• Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic‑driving initiatives.
• Increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

• Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve and motivate them to meet their sales goals.
• Own your development, assess performance, seek feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and support the growth of your team through coaching and leading by example.
• Be authentic, responsive and adaptable to team and business needs.
• Engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values.
• Support the staffing of your shop with top‑performing staff by recruiting, hiring and succession planning.
• Collaborate with your Manager on plans that improve staff engagement, retention, performance and DEIB practices.

• Maintain compliance with company standards for opening, closing, product integrity, respectful workplace, health and safety and daily communication.
• Train inventory team on rotation rules, manage ordering and maintain budgeted product levels.
• Support visual merchandising and design standards to provide a consistent customer experience and drive sales.
• Schedule staff to meet peak times and track breaks and meals for accuracy and wellbeing.

• 1–3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical‑thinking and troubleshooting skills.
• Excellent organization and time‑management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours to meet shop needs including holidays, evenings and weekends.

• Experience with consultation‑based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proficiency in Excel, Microsoft Office, and adaptable to other systems.
• Basic HR skills in hiring, scheduling, training, and performance management.
• Experience in cross‑cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

Green Valley Pay: $24.04 USD – $24.04 USD