Shift supervisor, Retail

Job Summary:

The Shift Supervisor is responsible for the supervision of Team Members in maintaining the qualityof service and product. This position enforces all procedures in the absence of the Store Manager and Assistant Manager. The Shift Supervisor will fulfill any other duties the Store Manager or Assistant Manager assigns and will represent the company in a professional manner

Essential Job Functions; include but not limited to:

Assist in supervising a profitable store and creating sales volume growth

Assist Store Manager and Assistant Manager in planning and executing all sales promotions effectively and efficiently

Responds pro-actively to prevent and resolve customer service situations

Answer email and telephone call in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders

Responsible for ordering coffee, bakes goods and supplies when needed

Maintain efficient, friendly service standards

Store Operations Maintain acceptable amounts of products, baked goods and supplies for orders

Distributes weekly shipments appropriately

Completes Daily Reports as assigned

Performs opening and closing duties

Reports potential safety hazards and all employee accidents to Store Manager or Assistant Manager and completes personnel forms when necessary

Informs the Store Manager or Assistant Manager of any operational inconsistencies

Employee Development Perpetuates company philosophy and culture

Delegate duties as necessary

Assist in the training of new employees

Motivate staff to maintain quality and consistent product

Assists Store Manager and Assistant Manager in educating staff members on all products and services

Product Knowledge Ensure that all customers are educated on our products and services

Consistently maintain the highest quality product standards

Follow all company drink recipes and procedures

Oversee drink making and participates in the re-certification process, monthly under management discretion

Visual Presentation Assist in maintaining a clean, well-merchandised store

Assist in following visual presentation plans and standards

Maintains positive company morale

Maintains store as if the Store Manager and/or Assistant Manager were present

Qualifications:

Excellent Verbal and written skills.

Well organized and detail oriented.

Register and cash handling experience.

Minimum high school diploma or equivalent.

Work overtime, as needed, to perform duties and responsibilities.

Work nights, weekends and holidays.

Minimum one-year retail experience.

Supervisory position in a specialty store or food establishment preferred.

Excellent Verbal and written skills.

Well organized and detail oriented.

Register and cash handling experience.

Ability to work nights, weekends and holidays.

Ability to learn and fulfill the above requirements of job description.

Minimum high school diploma or equivalent.

Physical Requirements:

Ability to traverse all parts of the restaurant quickly

Ability to stand for prolonged periods of time. In some instances, the entire shift

Intermittent periods of sitting at a desk and working on a computer

Able to lift at least but not limited to 50 pounds and if more must be with assistance

Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Ability to move quickly turning from left to right or right to left Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to
-10° FEducation and

Required Experience:

High School Diploma or GED Minimum 1-year retail experience

Supervisory position in a specialty store or food establishment preferred

The LEV Restaurant Group was founded in 2002 as a vehicle to inspire, create, develop and operate world class experiences for food & beverage concepts in the Restaurant Industry. We are excited to collaborate and invest in entrepreneurial spirited professionals to create authentic, immersive drinking and dining experiences. We partner with chefs, service leaders, and brand ambassadors and provide all the support necessary to ensure brand development success.

Based in Las Vegas, LEV Restaurant Group oversees 800 employees and 40+ multi-state locations.

Our CORE Focus and Values are to celebrate Dedication, Passion, Growth and Creativity while being Collaborative.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER At LEV Restaurant Group, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, please contact us at .
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