Member Specialist

Sam's Club # E Serene Ave, Las Vegas, NV

As a Member Frontline Service Associate, you will maintain a clean, organized, and secure store environment while providing exceptional customer service. Your role includes handling returns, managing merchandise displays, assisting members with purchases, using self‑checkout technology, training new associates, and ensuring compliance with company policies.

• Maintain area of responsibility in accordance with company policies by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provide member service by maintaining exit areas, reviewing member receipts, acknowledging members and identifying member needs, and assisting members with purchasing decisions and locating merchandise.
• Maintain the self‑checkout area, resolve member issues and concerns, promote Sam's Club products and services, provide guidance and support for self‑service technology, process member purchases, and handle payments, returns, refunds, and exchanges in accordance with company policies.
• Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork, logs, and documentation, executing emergency response procedures, and ensuring compliance with security and safety practices.
• Assist with training Member Frontline Service associates on company processes and procedures; teach new technology and tool functionality; deliver new program rollout training; and provide continuous learning and process improvement opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; recommending ways to address improvement opportunities; and adapting to change, difficulties, and feedback.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Multiple premiums may apply if criteria are met.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; additional PTO/PPTO available as per classification.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U:
  Fully paid education benefit program covering tuition, books, and exams for high‑school completion to bachelor’s degrees and short‑form certificates.
• 401(k) matching, stock purchase plans, and additional perks specific to your work location and role.

• Retail experience, including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

1910 E SERENE AVE, LAS VEGAS, NV , United States of America