Store Manager at St Rose Dominican - Siena Campus

Company Overview

Cloverkey is a trusted name in retail gift shops within hospital systems. A family‑owned business built on values of hard work, integrity and exceptional customer service.

Part‑time Store Manager responsible for the gift shop’s sales performance and ensuring the team understands store goals and progress. The manager plays a key role in updating the team on store performance relative to set goals.

Monday‑Friday: 8:00 AM – 7:00 PM
Saturday‑Sunday: 10:00 AM – 4:00 PM

• Store Appearance
  • Ensure the gift shop is clean, organized, and visually appealing at all times.
  • Oversee product display, shelf organization, and floor cleanliness.
  • Ensure compliance with sanitation and infection prevention standards.
  • Implement and maintain corporate visual merchandising guidelines.
  • Ensure effective, attractive product displays to enhance the shopping experience.
  • Adjust planograms as needed for promotions or seasonal changes.
  • Oversee fixture, shelf, and display arrangement.
  • Optimize store layout for accessibility, product visibility and traffic flow.
  • Ensure proper display of in‑store graphics and signage.
  • Keep promotional materials updated and in good condition.
• Infection Prevention Guidelines
  • Ensure adherence to infection prevention protocols and guidelines.
  • Maintain cleanliness to prevent contamination and protect customers and staff.
  • Stay updated on new infection control guidelines and train staff accordingly.
  • Ensure proper use of Personal Protective Equipment (PPE) by staff.
  • Train team members on how and when to use PPE correctly.
• Cash Management
  • Oversee all aspects of cash handling and cash flow.
  • Ensure accurate register balancing and cash count at the end of each shift.
  • Address any cash discrepancies promptly and follow company policies.
  • Ensure proper setup of starting cash drawer at the beginning of each shift.
  • Conduct regular cash counts and reconcile any discrepancies.
  • Hold all payment types – cash, credit cards, payroll deductions and hospital charges – securely and accurately.
  • Train staff on processing payments safely and accurately.
  • Ensure proper documentation for all transactions in line with company policies.
• Banking
  • Ensure timely and accurate bank deposits.
  • Complete necessary documentation for bank deposits.
  • Maintain accurate financial records for auditing purposes.
• Employee Management
  • Oversee hiring, training and development of gift shop staff.
  • Conduct performance reviews and support staff growth opportunities.
  • Manage employee scheduling to ensure adequate staffing and stay within labor budgets.
  • Handle employee terminations when necessary and in accordance with Human Resources policies.
• Partner Relationship Management
  • Foster strong relationships with hospital contacts and volunteers.
  • Maintain clear, professional communication with hospital departments.
  • Support volunteer involvement and encourage collaboration with the hospital.

• Minimum Qualifications
  • High School Diploma or equivalent.
  • Previous experience in store management.
• Knowledge,
  
  Skills and Abilities
  
  
  • Stand for long periods of time.
  • Motivate a team, build trust and create respectful relationships.
  • Communicate clearly with customers and sales associates.
  • Ensure staff deliver excellent customer service and address complaints professionally.
  • Strong customer service skills with the ability to build rapport with customers.
  • Excellent phone etiquette and communication skills.
  • Basic math skills for processing transactions.
  • Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
  • Strong sales skills with the ability to upsell and cross‑sell products.
• Work Environment
  • Primarily inside climate‑controlled buildings.
• Work Pace
  • Self‑paced, requiring the ability to work quickly and accurately in an often‑fast‑paced, demanding work area.

Frequent lifting and carrying up to 35 lbs occasionally; standing and walking continuously. Other tasks include pushing, bending and reaching continuously. No part of the job requires exceptional strength beyond routine lifting and handling.