Lot Attendant

General

Summary:

Lot Attendant is responsible for maintaining vehicle inventory and lot appearance. Additionally, the Attendant is responsible for moving and cleaning vehicles and assisting the management team as requested. These activities shall be conducted while delivering the highest level of customer service in accordance with Findlay Volkswagen’s purpose statement and standards for excellence. The lot attendant may also be responsible for various other tasks that may be associated with lot and building maintenance.

This position is considered non‑exempt under the Fair Labor Standards Act (FLSA).

Fixed Operations Manager

• Maintains new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing fuel as needed, and notifying service managers of any maintenance and/or mechanical concerns.
• Keeps new and used vehicle lots neat and orderly, moving cars and clearing debris in accordance with dealership display standards.
• Ensure dealership’s facility is neat and orderly, empties trash receptacles, clears debris, and informs management of maintenance concerns.
• Drives vehicles to and from service lanes, service stalls, and parking lots as needed.
• Completes technical ‘test’ drives as necessary.
• Transports vehicles to auction sites, marketing events, storage lots, dealer trade locations, et cetera.
• Ensures the doors of all vehicles, and buildings are locked.
• Ensures back entry gates are locked and secured as required.
• Ensures all vehicles on dealer lot have mandatory window stickers and alerts the sales management team immediately if not.
• Maintains condition of vehicles in the showroom. Assists with placement of showroom units as directed by the Marketing Director.
• Take initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
• Ensures that each and every customer encounter is consistent with Findlay Volkswagen core values.
• Ensure that customer complaints or concerns are immediately turned over to members of the management team to ensure they are handled tactfully, promptly and according to dealership’s guidelines.

• Ability to work under pressure while maintain professionalism
• Ability to effectively communicate needs to team-members, management, and customers.
• Ability to work well with all types of people.
• Ability to resolve conflict.
• Literate in spoken and written English language.
• Ability to apply understanding to carrying out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and comprehend instructions, short correspondence, and memos.

• Clean driving record and ability to drive both automatic and manual transmission vehicles.
• Valid Nevada driver’s license
• Clear background check
• Ability to pass pre-employment Federal drug screen
• High School Diploma or general education degree (GED); or equivalent combination of education and/or experience

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Attendant is regularly required to stand. It will be required of the Attendant to stand outside on a hard concrete surface for extended periods of time.

The employee frequently is required to walk. The Attendant is occasionally required to sit. Attendants must be ambulatory enough in order to access vehicles and maneuver around vehicles to ensure cleanliness, etcetera. Some bending, stooping, and stretching may be necessary.

The work environment characteristics described here are representative of those a lot attendant…