HM Sales Advisor Seasonal Galleria at Sunset

About the Role

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and giving them support and guidance. You’ll use your fashion and product knowledge to give customers all the information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back‑of‐house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories and products in all areas of the store.
• Effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Use your product and fashion knowledge to share relevant information with customers.

• Share and retain your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines and legal requirements in all areas of the store.
• Give and receive feedback with your colleagues to learn, develop and support each other.
• Participate in relevant onboarding, introduction processes, training and courses relevant for your role and future development.

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Keep up to date with best practices for in‑store OMNI Services and in‑store tech services/tools.
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

• Passionate about fashion and everything we create in‑store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience in a dynamic and collaborative environment that you can apply to this role.
• Experience working with customer service in fashion, retail or other service‑related industries.

All H&M Group employees receive a staff discount card usable on all H&M Group brands in stores and online. In addition, all employees are included in the H&M Incentive Program – HIP. Local markets offer competitive perks and benefits that may vary by employment type and country.

H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces throughout the organization. All diversity dimensions are considered in our recruitment process.

Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $14.00 per hour (range may be modified in the future)

* This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

** H&M has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact