Customer Advisor - Holywood Road

Customer Advisor

Up to £13.10 per hour depending on your age and benefits. Part‑time permanent position available at 20 hours per week. Availability to cover morning, afternoon, and evening shifts within the hours of 6:00 am – midnight, Monday to Sunday, with a degree of flexibility required.

Henderson Group are proud to be Northern Ireland’s leading food service provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Food service, and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We’re an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork, and Integrity.

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that high standards of customer service are achieved at all times.

• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock is replenished daily while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• Actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• Cover the Post Office when required as part of this role.
• Perform any other duties as required for the role.

• No prior retail experience is required – we’ll provide all the right training.
• We look for team members with personality, passion, energy, and a positive attitude who know how to make our customers smile and provide the very best experience.

As part of this role, it will be important that you feel aligned with the values that we live and work by.

We always strive to be better. We seek new challenges and look for ways to do things better.

We provide exceptional service. We put customers at the heart of everything and support our communities.

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve, and we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, perks offers/discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.

Part‑time permanent position available at 20 hours per week. Availability to cover morning, afternoon, and evening shifts within the hours of 6:00 am – midnight, Monday to Sunday, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT. +44 (0)28 9034 2733. human.