Retail Sales Associate

$12.00 to $15.00 per hour

Easily achievable commission structure that pays you for every transaction you process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open 9 AM–6 PM; many closed Sunday.
• Earned Wage Access program: available on the second day of employment, up to 50 % of wages earned, up to 7 times per payroll cycle.
• Unlimited commission potential above your hourly base rate.
• Vacation: one week paid after 6 months, additional week after 1 year, two weeks after each subsequent anniversary; adjusted per state/local requirements.
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary for years 2–5, 24 hours after 5 years; adjusted per legal requirements.
• Employee discounts available from day one.
• Tuition reimbursement: up to $2,000 per year for full‑time employees meeting program requirements.
• Access to 10,000+ discounts from 1,000+ companies via First Cash Perks.
• Auto‑enrollment in First Cash 401k after six months.
• Access to First Cash Pet Insurance program.

We are seeking entry‑level, full‑time Retail Sales Associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate works with the entire store staff to provide excellent customer service on both the lending and retail sides of the business. Responsibilities include greeting, engaging, and interacting with customers to process sales, loans, and other transactions across a wide variety of merchandise, including jewelry, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Processes sales and loan transactions in accordance with established policies and regulatory requirements.
• Handles all cash and negotiable items following company policies and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Performs other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers at exterior locations or retrieve products from exterior storage.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work with customers and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient basic math calculations.
• Cash‑handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexibility to work a retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Pawnbrokers have the potential to earn 2–8 % commission based on the gross profit of their personal performance. Full details are provided during the interview process.

All employees must agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. We provide employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sexuality, gender identity, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations will be provided for qualified individuals with disabilities.