Exam Accommodations Representative

Description

Title: Exam Accommodations Representative

Location: Onsite - Las Vegas

The Exam Accommodations Representative is responsible for providing dedicated assistance to PSI candidates in need of specific accommodations. This is a semi-sedentary position, working in a fast‑paced call center environment.

This is a full‑time permanent role during test center opening hours. The incumbent may need to be available to support critical issues during evenings and over weekends.

• Assist candidates via phone and email who are requesting exam accommodations.
• Work with various departments to support all activities related to the exam accommodations.
• Respond directly to requests initiated by candidates, client services and leadership utilizing a variety of systems.
• Coordinate with site administration staff to ensure exam accommodations for each candidate are met.
• Follow up with candidates to update them on the status of their accommodations.
• Maintain the confidentiality of sensitive personnel information.
• Maintain spreadsheets and reporting for the Exam Accommodations team.
• Develop and maintain a working‑level understanding of all scheduling platforms, services, and strategic communication plan.
• Assist with registration and scheduling of CSRs on an as‑needed basis.

• High school diploma or equivalent required.
• Experience in a call center environment expected.
• Experience in a Tier 2 customer service role preferred.
• Acceptable attendance point balance in previous roles expected.
• Working knowledge of Microsoft Office applications desirable.

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well‑being, your future, and your sense of purpose:

• Retirement Benefits: 401(k), pension, or country‑specific retirement plans with employer contributions.
• Generous Time Off:
  Enhanced paid time off/annual leave policies.
• Health & Wellbeing Coverage:
  Medical insurance tailored to your region, plus:
• US:
  Dental, vision, life, and short‑term disability insurance.
• UK:
  Medical cashback plan including dental, vision, and income protection.
• Flexible Spending Accounts (US).
• Employee Assistance Program (EAP):
  Confidential support whenever you need it.
• Work‑Life Balance:
  We understand life happens outside of work, and we fully support flexibility.
• Wellness Culture:
  Regular global wellness initiatives to help you stay healthy and inspired.
• Future Planning:
  Tools and support to help you grow personally and professionally.
• Giving Back:
  Enjoy a Volunteer Day each year and opportunities to support our communities and industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.