Service Technician European, Porsche, Audi, Volkswagen, BMW, Mercedes at Findlay Volkswagen Hen

Service Technician European, Porsche, Audi, Volkswagen, BMW, Mercedes job at Findlay Volkswagen Henderson. Henderson, NV.

General

Summary:

Flat Rate Technician functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repairs. Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds customer loyalty by developing trust and ensuring customers see Findlay Volkswagen as a care-giver for their vehicle safety and reliability.

This position is considered exempt under the Fair Labor Standards Act (FLSA).

Reports to:

Shop Foreman and Fixed Operations Director Essential Duties and Responsibilities

• Ensures that workshop is clean, organized, and free of dangerous or hazardous materials
• Assists in the resolution of customer complaints
• Diagnose cause of malfunction(s) and perform repair(s)
• Test drive vehicles in order to test components and systems
• Conduct multi-point inspections to make appropriate recommendations to ensure safety and reliability of customer vehicles
• Proficient use of diagnostic tools and special service equipment
• Perform work as requested on service repair orders expeditiously and with accuracy, in accordance with dealership and factory standards
• Communicate directly with Service Advisors to ensure customers are properly informed of additional service recommendations
• Communicate directly with Parts Advisors to effectively manage production
• Provide accurate and efficient time estimates necessary to complete repairs to customer’s vehicles
• Document work performed on each vehicle on the repair order
• Saves and tags parts off the job if under warranty or if requested by the customer
• Participates in factory-sponsored training classes as appropriate
• Keeps abreast of manufacturer technical bulletins
• Supervises work of any apprentice technicians as assigned
• Maintains and is accountable for all dealership-owned tools and manuals. Return them to the proper place and in the same condition as they were received.
• Operates all tools and equipment in a safe manner
• Reports machinery defects or malfunctions to the supervisor.
• Ensures that customers’ cars are kept clean. Notifies service advisors immediately of anything that has happened to change the appearance or condition of the vehicle.
• Provides an exceptional customer experience to drive loyalty
• Stays current on new vehicle technologies and diagnostic methods

• Ability to navigate Internet Explorer, Chrome, and Google Drive.
• Savvy in the operation of Microsoft Office programs such as Word, Excel, and Outlook.
• Ability to work under pressure while maintaining professionalism.
• Ability to effectively communicate needs to team-members, management, and customers.
• Ability to work well with all types of people.
• Ability to resolve conflict.
• Literate in spoken and written English language.
• Ability to navigate VW Hub with special focus on all reports and backend tools associated with vehicle repairs and warranty inquiries.
• Ability to comprehend Volkswagen technical service bulletins, recall notices, VW techline notes, etcetera.
• Ability to apply understanding to carrying out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

• Valid Nevada driver’s…