SWHYC Case Manager

Reports to:

SWHYC Case Manager Supervisor

Under the direct supervision of the Case Manager Supervisor, this position provides direct case management services to homeless and at-risk youth in the Emergency Shelter Program.

• 1. Create Client Centered Case Plan with residents that reflect the needs and desires of the individual, within 72 hours of intake.
• 2. Monitor resident’s progress and provide follow-up services by facilitating weekly sessions to address the client’s needs and progress towards achieving goals.
• 3. Complete monthly Client Centered Case Plan reviews with the client, and obtain signatures.
• 4. Enter case notes in true time data (daily) into HMIS, reflecting activities of the client’s progress.
• 5. Assist the youth in obtaining vital identification documents.
• 6. Maintain audit ready files at all times. (Random audit checks are regularly performed)
• 7. Maintain clear boundaries with all clients and providers.
• 8. Complete exit summaries within 72 hours of exit from the program.
• 9. Maintain accurate documentation of service to residents. Enter accurate resident data into computer reflecting resident activities and their progress.
• 10. Must be able to communicate effectively with persons from a variety of social, cultural, and economic backgrounds.
• 11. Organize and facilitate daily groups according to the group schedule. Maintain group log following the completion of the group.
• 12. Provide direct supervision of all residents during assigned shift.
• 13. Responsible for attending weekly supervision meetings with Program Supervisor.
• 14. Report all program violations immediately following incident.
• 15. Provides crisis intervention as needed.
• 16. Completes all required paperwork and logs, including incident reports, bus pass logs, and curfew extensions.
• 17. Participate in multi-agency, multidisciplinary team meeting to report and review resident progress.
• 18. Provides transportation to appointments when necessary
• 19. Attends court hearings when necessary.
• 20. Attend training when assigned by leadership.
• 21. Transport clients as necessary.
• 22. Performs other duties, as assigned by leadership.

• 1. Knowledge of local social service agencies and programs as they pertain to homeless and at risk youth.
• 2. Knowledge of applicable statutes, ordinances and codes.
• 3. Knowledge of social service work, interviewing/referral techniques.
• 4. Experience and understanding of homeless at risk youth issues.
• 5. Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
• 6. Communicate effectively with persons from a variety of social, cultural and economic backgrounds and demonstrated understanding and sensitivity to culturally diverse populations.
• 7. Effective written, verbal and listening skills. Independently initiates and responds to correspondence.
• 8. Ability to maintain order and exercise appropriate judgment in crisis situations.
• 9. Is flexible and can adjust to shifting priorities.
• 10. Establish and maintain cooperative working relationships with residents, fellow employees, other agencies and the general public.
• 11. Organize work schedule, and budget time.
• 12. Understand and follow all agency policies and procedures.
• 13. General computer knowledge and ability to use Microsoft Office software.
• 14. Ability to work flexible hours as required by the resident case load.

• 1. Bachelor Degree in Social Work and/or 4 years of experience substantially equivalent to a bachelor degree, or combination of education and experience
• 2. Professional experience as required by education
• 3. Must have a valid Clark County Health Card
• 4. Must pass TB test
• 5. Must have current CPR certification, and must keep certification current at all times.
• 6. Must pass a background check and pre-employment drug screening. Random drug screenings are performed.
• 7. Must have a current NV driver’s license and clean DMV record. Driver History Reports will be required to be submitted on a quarterly basis.

Work is performed in an indoor/outdoor environment with driving required  be subject to sitting, lifting, bending, squatting, walking, standing, pushing and pulling, simple grasping and climbing.