Logistics Coordinator, Dispatch, Road Transport

Job Details

Location:

USA - Henderson, Bermuda Rd.
Division:
Road Transport US
Job Posting

Title:

Logistic Coordinator, Dispatch
Time Type:
Full Time

The Logistics Coordinator, Dispatch is responsible for coordinating and managing requests from customers, with the goal of meeting and exceeding customer expectations, while accurately tracking various shipment pick‑ups to their final deliveries. The role requires working in a fast‑paced, challenging environment. Execution of duties requires a team‑oriented, customer service‑focused individual with strong knowledge of systems and vendor capabilities. This individual will be an integral part of coordinating transportation and operations for DSV Road Transport contractors, company drivers and customers.

• Dispatch drivers for U.S. Domestic shipment pick‑ups and deliveries.
• Ensure compliance with DOT regulations and established internal policies and guidelines.
• Prioritize time‑sensitive cargo.
• Work closely with team members to meet or exceed all customer service requirements.
• Develop and maintain positive customer, contractor & company driver relationships.
• Work directly with customers on the receipt and processing of transportation requests.
• Utilize various transportation software systems to facilitate material movement, planning and scheduling.
• Handle dispatch with contractors, company drivers and partner carriers.
• Track and trace shipments from pick‑up through delivery to ensure accurate and up‑to‑date shipment information is being provided to customers.
• Ensure problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
• Responsible for accurate data capture and system entry.
• Communicate effectively with customers, contractors, company drivers, partner carriers and team members.
• Promote the DSV Road Transport brand.
• Assist with new account start‑ups.
• Adhere to all domestic and international shipping regulations and compliance.
• Perform other duties and projects as assigned.

• High school diploma or GED required; logistics or transportation experience preferred.
• 1–3 years of experience in dispatch, logistics coordination, or a related operational role.
• Experience coordinating domestic shipments, dispatching drivers, and tracking freight through delivery.
• Familiarity with transportation systems or dispatch software and strong data entry skills.
• Basic knowledge of DOT regulations and transportation compliance, or the ability to learn quickly.
• Strong customer service, communication, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced, team‑oriented environment.

• Proficient in typing and PC applications, including Microsoft Office (Excel, Word, PowerPoint).
• Strong English language skills, including reading, writing, and verbal communication;
  Spanish is a plus.
• Intermediate mathematical skills with the ability to work accurately with numbers and data.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively within a team environment.
• Strong attention to detail and problem‑solving abilities.
• Ability to prioritize tasks and manage multiple responsibilities in a fast‑paced, time‑sensitive environment.
• Flexible and adaptable to changing schedules and operational needs, including non‑standard hours when required.
• Dependable, accountable, and committed to meeting expectations and following through on responsibilities.
• Strong customer service, communication, and problem‑solving skills with the ability to resolve issues effectively.
• Ability to work collaboratively within a team environment and adapt to changing operational needs.
• Flexibility to work non‑standard hours as required to support operational demands.

This position is primarily sedentary and requires extended periods of sitting while working at a computer workstation. The role involves frequent use of hands and fingers for typing, data entry, and operating standard office equipment. The employee must be able to communicate effectively, including talking and hearing, to interact with…