Manager, Driver Operation, Road Transport US

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Division:

Road, Transport US
Job Posting

Title:

Manager, Driver Operation, Road Transport US, Driver Operation
Time Type:
Full Time

Summary

The Manager, Driver Operations is responsible for leading DSV Road Transport's driver operations by providing strategic and day-to-day leadership for the professional driver workforce. This role oversees driver performance, safety, engagement, retention, workforce planning, and regulatory compliance while partnering with cross-functional teams to ensure efficient transportation operations and exceptional customer service. The Manager, Driver Operations drives operational excellence through strong leadership, continuous improvement, and a commitment to safety, compliance, and employee development.

Duties & Responsibilities

• Lead, coach, mentor, and develop a team of professional drivers, supervisors, and dispatchers to achieve company safety, service, and performance objectives.
• Foster a positive, driver-focused culture that promotes employee engagement, accountability, retention, and professional development.
• Conduct driver meetings, ride-alongs, coaching sessions, performance evaluations, and ongoing feedback discussions.
• Recognize and reward strong performance while addressing performance concerns in a timely, fair, and consistent manner.
• Serve as the primary point of contact for driver concerns, escalations, and employee relations matters in partnership with Human Resources.
• Ensure daily transportation operations are executed safely, efficiently, and in accordance with customer requirements, company policies, and regulatory standards.
• Partner with Dispatch, Operations, Safety, Maintenance, Payroll, Human Resources, Planning, and Customer Service teams to support seamless transportation execution.
• Monitor driver utilization, route efficiency, service levels, productivity, and operational performance to identify trends and improvement opportunities.
• Analyze operational metrics and develop action plans to improve productivity, service quality, compliance, and cost efficiency.
• Manage driver staffing levels and workforce planning to support current and future business demands.
• Ensure compliance with Department of Transportation (Use the "Apply for this Job" box below). Federal Motor Carrier Safety Administration (FMCSA), Hours of Service (HOS), Electronic Logging Device (ELD), and all applicable transportation regulations.
• Support driver recruiting, onboarding, orientation, training, and retention initiatives.
• Assist with the implementation of new technologies, transportation systems, operational processes, and continuous improvement initiatives.
• Prepare reports and presentations related to operational performance, driver engagement, staffing, compliance, and key business metrics.
• Participate in strategic planning initiatives that support organizational growth, operational excellence, and customer satisfaction.
• Build and maintain collaborative working relationships with internal departments, leadership, customers, and business partners.
• Perform other duties, projects, and responsibilities as assigned.

Qualifications & Experience

• Bachelor's degree in Logistics, Transportation, Supply Chain Management, Business Administration, or a related field preferred.
• Minimum of five (5) years of transportation, logistics, fleet, or driver management experience required.
• Minimum of three (3) years of leadership experience managing drivers or frontline transportation personnel required.
• Experience supporting truckload (TL), less-than-truckload (LTL), dedicated transportation, or similar logistics…