Senior Administrative Support Specialist - Detention Center

Overview

The Senior Administrative Support Specialist works independently to perform a variety of responsible administrative and program support duties requiring a comprehensive understanding of the departmental mission, rules, regulations, procedures and services. An employee in this class performs a variety of advanced journey level administrative and technical support duties for the Jail. Positions in the class require information processing, office management, and occasionally supervisory skills.

Typically, positions in this class are responsible for maintaining or coordinating departmental records for accounts payable, payroll, time sheets, monitoring of expenditures, and may assist in budget preparation. Administrative duties require tact and discretion in handling sensitive or confidential matters in the program areas. Customer service includes answering complex questions requiring a thorough knowledge of the department’s regulations and procedures.

Work requires independence and initiative in activities and may include providing technical assistance to other staff. Guides generally include a variety of written technical manuals and instructions, as well as comprehensive rules and regulations. Sound judgment is required in performing the responsibilities. Work is typically performed under the supervision of the department head and is evaluated through observation, conferences, feedback from citizens and staff and evaluation of the quality and effectiveness of work processes.

• Provides customer service requiring considerable knowledge of the department’s services, regulations and procedures; answers a variety of questions from coworkers, public officials and the general public; secures information via telephone or personal contact; selects appropriate materials to answer questions; explains rationale of answer and often handles the inquiries independently; takes and handles routine complaints; refers precedent setting issues to others to resolve.
• Interprets complex rules, regulations, and information on the program and organization's operating standards; explains legal aspects of the office functions and its impact on citizens and the community.
• Collects and reviews data; may conduct research; compiles records and reports; may create or edit tables, spreadsheets or databases to generate report information; maintains program files.
• Performs accounting, and budget monitoring functions for the department including monthly reports and reconciliations; purchases operating supplies and materials; compiles information for the department budget and typically assists with developing a draft budget for the department; may compile information, research revenues and provide recommendations on equipment and technology upgrades; may collect fees and provide receipts and process billings for the department.
• Typically processes payroll for the department; verifies timesheets and leave records are accurate.
• May serve as secretary to one or more boards; arranges locations; sends notices; develops agenda and prepares agenda items; takes, transcribes and distributes minutes.
• May handle one or more specific program functions that are technical in nature, and which require a specialized knowledge or skill.
• Drafts and composes correspondence and prepares for review a variety of scheduled and special reports for senior management and various government agencies; reviews and verifies records and reports for correct information; identifies potential inconsistencies and resolves discrepancies.
• Provides leadership to other office staff; coordinates work assignments, trains new support personnel and may supervise.
• Handles confidential or sensitive technical information in an appropriate manner.
• May handle programs and projects for department.
• Performs other related duties as assigned.

Requires a high school diploma or equivalent and administrative office experience, or equivalent combination of education and experience.

• Must meet the minimum standards set by the State of North Carolina for detention facility personnel.

• Must be a United…