Customer Service Representative

Our client, a flooring manufacturing company, is seeking a Customer Service Representative to join their team in Henderson, NC. In this role, you will be the trusted contact for business customers, turning their requests into accurate orders and keeping them on schedule with sales, production, and shipping. The ideal candidate is a steady, detail-focused communicator who is comfortable in a high-call-volume setting and takes pride in getting every order right.

Job Responsibilities - Serve as the main point of contact for manufacturing customers on orders, availability, pricing, and delivery timelines.

- Handle a steady flow of customer calls and emails with speed and professionalism.

- Interpret customer requests and translate them into complete, accurate orders.

- Enter and verify orders in the ERP system, confirming product, quantity, pricing, and delivery details.

- Adjust open orders in real time as customer needs, inventory, and production schedules change.

- Partner with production, purchasing, warehouse, and shipping teams to keep orders on track.

- Keep customers informed of delays, shortages, and changes that affect their orders.

- Research order discrepancies, escalate complex issues, and maintain accurate records and documentation.

Job Requirements - - High school diploma or equivalent.

- Customer service experience supporting business customers in a manufacturing or industrial environment.

- Stable work history with consistent tenure in prior roles.

- Strong data entry skills with a high level of accuracy, including updating orders as details change.

- Comfort managing a high volume of calls with clear, professional phone and email communication.

- Ability to stay organized and prioritize competing requests in a busy environment.

- Working knowledge of Microsoft Office, especially Outlook and Excel, and comfort learning ERP or order management software.

- Two or more years of customer service experience and prior ERP order entry experience preferred.