Help Desk Analyst

Position: HELP DESK ANALYST

IT
1000 Facet Road
Henderson, NC 27537, USA

Description

Job Description

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.

Responsibilities

• troubleshooting hardware, software, and network issues.
• documenting and tracking incidents.
• coordinating with internal departments to ensure timely resolution
• maintaining a high level of professionalism and service quality in all interactions.

Qualifications

• Up to one year of related experience
• Demonstrated proficiency with Windows software
• Good communication and analytical skills
• Ability to work rotating shifts
• High School diploma or GED
• Understanding of Variety’s cash register systems a plus

Qualifications Behaviors Preferred Functional Expert Functional Expert: Considered a thought leader on a subject Team Player Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Dedicated Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Goal Completion Goal Completion: Inspired to perform well by the completion of tasks Ability to Make an Impact Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education Required

High School or better.

Experience Preferred 1 year 1 year

Up to one year of related experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr