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Help Desk Analyst
Job in
Henderson, Vance County, North Carolina, 27536, USA
Listed on 2026-06-27
Listing for:
Big Lots
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Help Desk Analyst
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
- troubleshooting hardware, software, and network issues.
- documenting and tracking incidents.
- coordinating with internal departments to ensure timely resolution
- maintaining a high level of professionalism and service quality in all interactions.
Qualifications for this position include:
- Up to one year of related experience
- Demonstrated proficiency with Windows software
- Good communication and analytical skills
- Ability to work rotating shifts
- High School diploma or GED
- Understanding of Variety's cash register systems a plus
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