Maintenance Caseworker III; Adult Medicaid

Job Overview

This position is open until filled. The Human Resources Office is unable to provide status updates by telephone. The salary range is listed above. Starting salary will depend on qualifications and experience.

This employee would be responsible for determining and/or re‑determining eligibility for income maintenance programs of Long Term Care, Special Assistance, and CAP for the Vance County Department of Social Services. Work could involve interviewing new applicants, obtaining required verifications and determining initial eligibility for assistance and/or maintaining an ongoing caseload of the aforementioned programs. Employee must possess a good knowledge of other income maintenance programs and community resources.

Work involves direct contact with customers and/or their families while providing technical expertise to providers on issues impacting their eligibility. Employee must be able to work with complex mathematical, medical and legal issues. Employee must be able to read, analyze, and interpret a variety of regulations and resolve complex issues while working within time frames. Worker must be fluent with NC FAST and able to enter data into NC FAST and use Job Aids in FAST HELP for detailing evidence needed for case processing.

Work with clients includes the gathering of information through the interview process for the purpose of determining applicant/client eligibility as well as to inform the client of their rights and obligations as prescribed under program policies.

• Intake: obtain all pertinent data concerning the clients' family composition, financial, employment and health status.
• Processing and review: process clients' applications through verification of all information obtained during intake.
• Redetermination or periodic review of the clients' cases to reverify their eligibility for continued participation in the program.

• Thorough knowledge of assigned income maintenance programs.
• Considerable knowledge of all agency and community programs and services which could affect the client/applicant.
• General knowledge of all income maintenance programs.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret a variety of regulations, policies, and procedures of varying complexity.
• Ability to work independently and prioritize work.
• Ability to instruct and evaluate the work of lower‑level employees.
• Ability to train employees in new and existing rules, regulations, policies, and procedures.
• Ability to understand the needs and problems of clients/applicants.
• Ability to perform caseworker functions within structured time frames.
• Must be human services oriented and able to interact well with the supervisor, co‑workers, and customers, and be able to work in a team environment.
• Must be computer proficient.

Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

The population served consists of aged, blind, and disabled adults who require skilled nursing level of care.

Experience in Income Maintenance Programs and NCFAST preferred. Bilingual applicants encouraged to apply.

Please Note:

If offered a position, official transcripts/verification of education must be submitted directly to the Human Resources Office from the educational institution(s) listed on the application. Positions requiring a minimum education/certification must also have official documents submitted to the Human Resources Office. Unofficial transcripts may be submitted by the candidate with the application for consideration of meeting minimum job requirements.