Child Support Agent II

This position is open until filled. The Human Resources Office is unable to provide status updates by telephone. The salary range is listed above. Starting salary will depend on qualifications and experience.

To provide child support services to both public assistance and non‑public assistance clients. Take applications for child support assistance, assist in location of non‑custodial parents, establish cases, and enforce court orders for financial and medical support for children. Includes court appearances representing the Department and utilizing law, rules and policies in securing court orders and modifications. Coordinate court cases with contracted Child Support Attorney and with designated Sheriff’s office employee.

Strive to achieve established federal goals for collections, paternity establishment, cases under order, collection rate and payment to arrears, as and well as established self‑assessment goals.

Provide child support services to public assistance and non‑public assistance clients. Assists families in locating non‑custodial parents and enforcing court orders for financial and medical support for children. Seeks to maximize child support collections within program guidelines for the benefit of children and families in Vance County. Prepare cases and represent the Department in court while following statutes and regulations to secure court orders.

Maintain cases and adhere to timelines and other requirements in completion of work. Communicate with internal partners in other Units to assure that appropriate information is shared.

• Facilitates communication between custodial and non‑custodial parents, works with clients and outside agencies and establishes paternity, by DNA testing.
• Generates show cause orders, schedules hearings; testifies in court; negotiates with defendants and attorneys.
• Modifies support requirements; prepares court documents including complaints, motions and orders and sends to the Attorney. Works in collaboration with local, state, and federal departments to obtain documentary evidence and other sensitive information.
• Utilizes ACTS, Vine, Equifax, Online data, Share Point, NC Fast, Employers and other resources to collect data information or verification to ensure accurate worksheet calculations and enforcement. Files documents, letters, and related materials in case files.
• Gathers and prepares documents for court proceedings. Conducts data entry, modification and verification in the state child support system (ACTS). Assesses customer needs, providing information on their accounts and/or referring them to in‑house specialized services and/or community services offered by partnering agencies. Locates non‑custodial parents that are behind on their child support order and files court orders.
• Prepares the disposition calendar; records note in case event files; drafts court orders; income with holdings; liens; workman’s compensation; and sends correspondence to applicable parties. Maintains and updates case files, records, and reports.
• Performs other duties as assigned by the agency director to include emergency duty and assisting with displaced children and/or adults.
• Performs other duties and responsibilities as assigned by Child Support Unit Supervisor or DSS agency leadership.