IT Help Desk Technician

Description Position Summary

We are seeking a motivated and detail-oriented technician to join our campus IT team. This

entry-level role supports the setup, maintenance, and troubleshooting of printers, classroom

technology, help desk support, and support AVL systems across campus. The ideal candidate is a

quick learner with a passion for technology and a commitment to excellent customer service.

• Install, configure, and maintain campus printers and multifunction devices
• Monitor printer performance and manage consumables (toner, paper, etc.)
• Respond to service requests and troubleshoot hardware/software issues working with print vendor for service issues

• Assist with setup and maintenance of classroom equipment (projectors, smart boards,
• document cameras, etc.)
• Support faculty and staff with technology-related classroom needs
• Perform routine checks to ensure classroom tech is functioning properly
• Structured cabling as needed to support classroom technology

• Assist with set up and operate audio/visual equipment for campus events, lectures, and
• presentations
• Assist with lighting and sound system configuration and troubleshooting
• Support live streaming and recording setups as needed

• High school diploma or equivalent required; associate degree or technical certification
• preferred
• Basic understanding of IT hardware and software
• Familiarity with printers, AV equipment, and classroom tech is a plus
• Strong problem-solving and communication skills
• Ability to lift and carry equipment (up to 50 lbs.) and work in various campus locations
• Willingness to learn and grow within a dynamic team environment
• A+ or Network+ Certifications is a plus

To perform the job successfully, an individual should demonstrate the following competencies:

• ? Problem Solving - entifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• ? Technical Skills - Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• ? Interpersonal Skills - Focuses on solving conflict;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• ? Oral Communication - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• ? Written Communication - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• ? Professionalism - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• ? Quality - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.
• ? Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• ? Dependability - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Completes tasks on time or notifies appropriate person with an alternate plan.
• ? Initiative - Volunteers readily;
  Undertakes self-development activities;
  Seeks increased responsibilities;
  Takes independent actions and calculated risks;
  Looks for and takes advantage of opportunities;
  Asks for and offers help when needed.

• Hands-on experience in a collegiate IT environment
• Opportunities for professional development and training
• Collaborative and supportive team culture
• Access to campus amenities and benefits
• Educational discounts after 1 full year of servi
  ce