Retail Lead

Description

The Retail Team Lead supports daily store operations while delivering exceptional customer service and maintaining a safe, clean, and productive environment. This role provides leadership support in the absence of store management and ensures team members are properly trained and following company policies and procedures.

Essential Duties and Responsibilities include the following:

• Provide outstanding customer service to all customers, donors, and team members
• Support daily retail operations, including opening and closing the store as needed
• Train employees on job duties, equipment use, and safety procedures
• Monitor store conditions and ensure a clean, safe, and organized environment
• Conduct safety checks and report or correct hazards immediately
• Respond promptly to incidents, emergencies, and store needs
• Assist in achieving sales goals and operational targets
• Maintain clear and consistent communication with Store Manager
• Ensure compliance with company policies and procedures
• Report security issues, theft, or safety concerns immediately
• Complete required paperwork accurately and on time

Supervisory Responsibilities

• Provide leadership support when Store Manager and Assistant Manager are not present
• Assist with training, assigning work, and addressing team concerns
• This position does not have authority to hire, terminate, or discipline employees unless directed by senior management

Qualifications

• High school diploma or GED required
• Minimum of 3 months related experience or equivalent combination of education and experience
• Strong customer service and communication skills
• Basic math skills (addition, subtraction, percentages)
• Ability to follow instructions and make sound decisions
• Basic computer skills (POS systems, email, Microsoft Office)
• Bilingual skills are a plus

Core Competencies

• Customer Service Excellence
• Teamwork & Collaboration
• Communication Skills (Written & Verbal)
• Problem-Solving & Judgment
• Professionalism & Integrity
• Safety Awareness
• Dependability & Initiative

Physical Requirements

• Ability to stand and walk for extended periods
• Frequently lift and/or move up to 50 pounds
• Occasional bending, climbing, and reaching
• Ability to work in a moderately noisy environment with occasional exposure to outdoor conditions

Qualifications

• High school diploma or GED required
• Minimum of 3 months related experience or equivalent combination of education and experience
• Strong customer service and communication skills
• Basic math skills (addition, subtraction, percentages)
• Ability to follow instructions and make sound decisions
• Basic computer skills (POS systems, email, Microsoft Office)
• Bilingual skills are a plus

Additional Requirements

• Reliable transportation may be required must have proof of current auto liability insurance
• Ability to respond to emergency situations as needed

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Office Suite and have knowledge of proprietary software as needed.

Other

Skills and Abilities

Bilingual skills a plus.

Equal Employment Opportunity Statement

Goodwill Industries of East Texas is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

Disclaimer

Employment with Goodwill Industries of East Texas is at-will and may be terminated at any time by either the employee or the employer, with or without cause or notice. The statements herein describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This job description does not create a contract of employment and may be modified at the employer's discretion.