Front End Coach

Position Summary

Front End Coach

• Lead and develop teams by teaching, training, actively listening to associates, and coaching during store tours.
• Provide feedback and guidance to associates, encouraging continuous learning and improvement.
• Communicate and collaborate with all levels of associates regarding store operations, technology, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and business solutions, and communicating business objectives to teams.
• Model and demonstrate exceptional customer service standards following the One Best Way (OBW) model, managing customer service initiatives and community outreach programs.
• Resolve customer needs, complaints, and issues, develop and implement action plans to correct deficiencies, and lead process improvement initiatives for a high-quality customer experience.
• Drive the financial performance and sales of the designated store area by reviewing and evaluating profit & loss statements, managing budgeting and forecasting, and controlling expenses to ensure alignment with sales.
• Ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting clear expectations, and celebrating recognition.
• Coordinate job-related activities, maintain relationships with key stakeholders, and support plans to meet customer and business needs.
• Establish goals and objectives, measure progress, identify improvement opportunities, and demonstrate adaptability while promoting a culture of belonging.
• Ensure compliance with company policies and procedures, support company mission, values, and ethical standards, and implement related action plans using the Open Door policy.
• Build high-performing teams, embrace cultural and idea diversity, and create a workplace where associates feel supported and connected.
• Attract and retain high-quality talent, empower associates, and recognize contributions.
• Act with integrity, maintaining the highest standards of ethics and compliance, and supporting the company’s regenerative goals.
• Serve customers and members, deliver results, adapt to customer shopping behavior, and apply the EDLP and EDLC models to all plans.
• Make data-driven decisions, balance short- and long-term priorities, and consider stakeholders across the business.
• Strive for excellence by learning, taking calculated risks, embracing new technologies, and supporting others through change.

• Minimum Qualifications:
  
  2 years of college OR 1 year of retail experience and 1 year of supervisory experience OR 2 years of general work experience and 1 year of supervisory experience.
• For firearms-selling facilities: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities selling only ammunition with state requirements: a current state-issued Certificate of Eligibility may be required.

• Experience supervising associates in a retail environment.

• Competitive pay, performance-based bonus awards, and other rewards.
• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase plan, company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Long-term disability, short-term disability, military leave pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U – Walmart-paid education benefit for full-time and part-time associates, covering tuition, books, and fees (eligibility applies).
• Company discounts.
• Other benefits subject to plan or program terms.

The annual salary range for this position is $65,000.00 – $80,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation may also include Regional Pay Zone (RPZ), Complex Structure, and State Pay Differential where applicable.

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job.