Sales Operations​/Customer Support Analyst

Overview

The Fountain Group is currently seeking a Sales Operations / Customer Support Analyst for a prominent client of ours. This position is located at 6828 Willowbrook Park Drive, Houston TX 77066
.

Pay Rate: $36 Hourly on W2

Position:
Sales Operations / Customer Support Analyst (Administrative Assistant
3)

Client: ABB

Location:

6828 Willowbrook Park Drive, Houston TX 77066

Job
-1

6+ months contract - (potential to extend or convert based on performance & budget).

Temp to Perm position for the right candidate. Remote: 1 - 2 days onsite required. Core

Hours:

8am - 5pm

This role is a Sales Operations / Customer Support Analyst sitting between customers, Sales, and internal operations

• Minimum Associates Degree — in Business Administration or Finance ideal
• Sales Operations / Customer Support Analyst
• Must have experience in SAP/ERP – order processing ownership
• Must have experience in Salesforce – data management (pricing, payment terms etc)
• Must be efficient in Excel and managing Outlook

• Must have Associates Degree in Business Administration or Finance
• Must have experience in SAP/ERP
• Must have experience in Salesforce
• Must be efficient in Excel and managing Outlook

CORE RESPONSIBILITIES

• Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process.
• Supports achievement of established targets by overseeing progress and implementing improvement actions as needed.
• Focuses on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).
• Processes orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Acts as the first port of call for customers’ queries and orders and ensures the resolution of customer issues.
• Ensures accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
• Supports the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
• Implements and maintains customer support processes.
• Shares functional best practices and lessons learned across the organization.

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